Client Success Analyst

IQVIA Inc; Parsippany-Troy Hills (NJ); Hybrid; USD 53,000 - 133,000; Full time

Job summary

IQVIA Inc., based in New Jersey, seeks an experienced client service professional to maximize value from IQVIA products and services for assigned clients. You will act as the primary day-to-day contact, ensuring contracts are fulfilled, deliverables meet specifications, and opportunities for additional revenue are identified.

You will collaborate with account managers, support sales initiatives, and may lead client training sessions and meetings at client sites as needed.

Qualifications

• Bachelor's Degree required; four years of related work experience preferred.
• Experience as an IQVIA client service representative is beneficial.
• Strong communication, presentation, and training abilities.

Responsibilities

• Ensure contract specifications are fulfilled and client requests are handled to maximize satisfaction.
• Build and maintain effective client relationships as the main day-to-day contact.
• Verify product deliverables meet customer specifications, timing, and quality.
• Collaborate with account managers to derive value and identify revenue opportunities within existing clients.
• Maintain internal communications with sales and client service support to keep all parties informed.
• Monitor performance against service agreements to ensure client obligations are met.
• Research, analyze, and respond to client inquiries requiring deep knowledge of client and therapeutic markets.
• Provide product/service and process training for clients and staff.
• Conduct client meetings at client sites when needed.

Skills

Meeting facilitation

Presentation

Training experience

Excel

Communication

Problem solving

Analytical thinking

Customer service

Relationship building

Team collaboration

Education

Bachelor's Degree

Tools

Excel

Databases

Job description

IQVIA Inc., based in New Jersey, seeks an experienced client service professional to maximize value from IQVIA products and services for assigned clients. You will act as the primary day-to-day contact, ensuring contracts are fulfilled, deliverables meet specifications, and opportunities for additional revenue are identified.

You will collaborate with account managers, support sales initiatives, and may lead client training sessions and meetings at client sites as needed.