Client Success Analyst: Drive Value & Relationships

IQVIA Inc; Durham (NC); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA Inc. is seeking a Client Service professional to help clients maximize value from products and services and maintain productive long-term relationships across client accounts.

Responsibilities include ensuring contract fulfillment, supporting day-to-day client contact, and verifying deliverables meet specifications. You will partner with account managers to expand usage and identify opportunities, while maintaining clear internal communications.

Qualifications

• Bachelor's Degree required.
• Four years related work experience.
• 1–2 years experience as an IQVIA Client Service Representative.
• Broad knowledge of client service concepts, practices and procedures.
• Broad knowledge of IQVIA products and the Pharmaceutical industry.
• Meeting facilitation, presentation and training experience.
• Proficiency in PC applications, such as Excel.

Responsibilities

• Fulfill contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assist team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensure, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Partner with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Maintain effective internal communications with sales and client service support to keep all apprised on activities with the client.
• Monitor performance against existing service agreements and ensures client’s obligations are met.
• Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.

Skills

Customer service

Meeting facilitation

Presentation

Training experience

Communication skills

Problem solving

Relationship building

Education

Bachelor's Degree

Tools

Excel

Job description

IQVIA Inc. is seeking a Client Service professional to help clients maximize value from products and services and maintain productive long-term relationships across client accounts.

Responsibilities include ensuring contract fulfillment, supporting day-to-day client contact, and verifying deliverables meet specifications. You will partner with account managers to expand usage and identify opportunities, while maintaining clear internal communications.