Client Success & Operations Specialist

Zonatherm Products, Inc.; Buffalo Grove (IL); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Zonatherm Products, Inc. in Buffalo Grove, IL seeks a Customer Order Administrator/Sales Support to process orders, manage CRM data, and coordinate with sales teams across departments to ensure smooth order execution.

The role covers pre-sale and post-sale inquiries, order status updates, and data integrity, with a hybrid work arrangement requiring in-office presence 2-3 days per week.

Qualifications

• Education: High School Diploma or GED.
• Experience: 0-2 years’ experience in sales support, customer service, or office administration.
• Technical Skills: High competency with Microsoft Office and competency in basic Excel functions.
• Communication Skills: Excellent reading, writing, and communication skills with exceptional professional phone, email, and text etiquette.
• Organizational Skills: Demonstrated strong attention to detail and ability to manage multiple tasks and follow processes accurately.

Responsibilities

• Process and review customer orders, acknowledgements, and/or service requests for accuracy.
• Enter equipment or service order activities into CRM and/or manufacturer portals and ensure correct costing and seller attribution.
• Track shipment and/or work status and coordinate with sales, warehouse/parts, service coordination, and manufacturers to expedite or resolve issues.
• Assist with startup/commissioning coordination and the initiation of project closeout processes.
• Act as the primary point of contact for pre-sale and post-sale inquiries, including quotes, order status, pricing, credits, mis-shipments, and routine complaints.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Education

High School Diploma or GED

Associates Degree in Business Administration, Marketing, or related field

Tools

CRM systems

NetSuite/Salesforce

Microsoft Office

Excel

Job description

Zonatherm Products, Inc. in Buffalo Grove, IL seeks a Customer Order Administrator/Sales Support to process orders, manage CRM data, and coordinate with sales teams across departments to ensure smooth order execution.

The role covers pre-sale and post-sale inquiries, order status updates, and data integrity, with a hybrid work arrangement requiring in-office presence 2-3 days per week.