Manufacturing Customer Success & Order Specialist

Therm-X, California; Hayward (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Therm-x of California is seeking a Customer Service Representative to collaborate with departments across Therm-x to ensure customer satisfaction and on-time delivery of products. You will maintain accurate ship dates, communicate changes to customers, and handle sales order processing in a dynamic manufacturing setting.

Qualifications include 3+ years in manufacturing customer service, familiarity with ERP/MRP systems, strong MS Office skills, and clear written and verbal communication.

Qualifications

• 3+ years of customer service experience in a manufacturing environment.
• Some experience with an ERP/MRP operating System.
• Ability to read, write and issue clear verbal instructions
• Knowledge with Microsoft Office Suits

Responsibilities

• Courteous and timely response to customer requests.
• Develop and maintain customer satisfaction records and provide to management for review.
• Maintain and summarize customer complaints for management review and corrective action.
• Review open sales order reports and conduct review meetings with other sales/planning staff to ensure ship dates are accurate.
• Communicate with manufacturing to pull in or push parts out per customer request.
• Learn and use customers software packages to provide forecasts to management for planning purposes as wells as manage sales orders and other required communications.
• Process, review and confirm purchase orders to customer.
• Provide quotes upon request and obtain all necessary documentation, BOM, drawings, ECO & related info to engineering.

Skills

Customer service

MS Office

ERP/MRP

Tools

Epicor

Job description

Therm-x of California is seeking a Customer Service Representative to collaborate with departments across Therm-x to ensure customer satisfaction and on-time delivery of products. You will maintain accurate ship dates, communicate changes to customers, and handle sales order processing in a dynamic manufacturing setting.

Qualifications include 3+ years in manufacturing customer service, familiarity with ERP/MRP systems, strong MS Office skills, and clear written and verbal communication.