Customer Success & Order Fulfillment Specialist

ThermoSafe; Arlington Heights (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

ThermoSafe in Arlington Heights, IL is seeking a Customer Service Representative to advocate for customers, manage orders, coordinate with production, and resolve issues in a fast-paced environment.

The role reports to the Customer Service Manager and emphasizes follow-through, professionalism, and collaboration with internal partners to ensure timely delivery and accuracy of customer needs.

Qualifications

• Four years of demonstrated experience delivering exceptional customer service in a fast-paced environment.
• Strong written and verbal communication skills required.
• Bilingual English/Spanish written and verbal skills preferred.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook) required.

Responsibilities

• Respond to customer questions and concerns regarding order status and related issues.
• Maintain accurate physical and electronic customer files.
• Accept and process customer orders.
• Coordinate with production to schedule orders and support on-time delivery.
• Quote pricing, enter new customer projects, and document corrective actions.
• Prepare sample orders for sales staff and customers.
• Partner with account managers to resolve customer situations, communicate updates, and support new customer projects.
• Manage complex customer issues by analyzing root causes, coordinating with internal partners, and communicating status, needs, and desired outcomes.
• Research current or potential accounts receivable issues for assigned customers and coordinate resolution with A/R and account managers.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma / GED

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

ThermoSafe in Arlington Heights, IL is seeking a Customer Service Representative to advocate for customers, manage orders, coordinate with production, and resolve issues in a fast-paced environment.

The role reports to the Customer Service Manager and emphasizes follow-through, professionalism, and collaboration with internal partners to ensure timely delivery and accuracy of customer needs.