Customer Success Coordinator: Order & Data Maestro

Zonatherm Products, Inc; Springfield (IL); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Zonatherm Products, Inc. in Springfield, IL is seeking a Customer Success Coordinator to manage pre/post-sales order activities and ensure accurate CRM data while supporting the Commercial Team.

You will coordinate with sales, operations, manufacturers, and customers, handle quotes and service requests, and help deliver a consistent, high-quality sales experience.

This full-time, hybrid role requires attention to detail, strong communication, and proficiency with Microsoft Office and CRM systems.

Qualifications

• High School Diploma or GED.
• 0-2 years in sales support, customer service, or office administration.
• Proficient in Microsoft Office; Excel skills required.
• Excellent written and verbal communication; strong organizational skills.
• Ability to collaborate across teams and document tasks clearly.

Responsibilities

• Enter equipment and service orders into CRM and manufacturer portals.
• Maintain accurate customer records and logs for forecasting.
• Communicate order status and respond to inquiries within agreed timelines.
• Prepare escalation summaries and handoffs for complex issues.
• Support ad hoc campaigns and administrative tasks as needed.

Skills

Microsoft Office

Excel

Communication

Organizational skills

Team collaboration

Education

High School Diploma or GED

Associates Degree in Business Administration or related field

Tools

NetSuite

Salesforce

CRM Systems

Job description

Zonatherm Products, Inc. in Springfield, IL is seeking a Customer Success Coordinator to manage pre/post-sales order activities and ensure accurate CRM data while supporting the Commercial Team.

You will coordinate with sales, operations, manufacturers, and customers, handle quotes and service requests, and help deliver a consistent, high-quality sales experience.

This full-time, hybrid role requires attention to detail, strong communication, and proficiency with Microsoft Office and CRM systems.