Client Success & Operations Manager

TrueBlue; Columbus (OH); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Employee Stock Purchase Program

6 paid holidays

1 paid floating holiday

Up to 20 days of Paid Time Off per as

Job summary

SIMOS, a TrueBlue company, in Columbus, OH, is seeking an Account Manager to lead site operations and manage annual revenues between $1 million and $5 million. You will coordinate with end-user clients and executive facility managers to ensure strategic goals are met.

In this role, you will supervise the service team's daily operations, lead staffing and training, and oversee hiring processes, payroll approval, and KPI reporting. Strong communication and finance skills are essential.

Qualifications

• Strong communication skills, both oral and written.
• Proven skills in training, coaching and performance evaluation.
• Experience with MS Office (Excel, Outlook, PowerPoint, Word).
• Ability to solve complex problems, including finance.

Responsibilities

• Manage and provide guidance to the service team’s daily operations.
• Build and maintain strong client relationships and oversee staffing.
• Lead recruiting, hiring, orientation, and training.
• Oversee associate performance and scheduling, attendance, and shift meetings.
• Payroll approval and processing; trend analysis and financial forecasting.
• Audit and report on KPIs to ensure compliance with policies.

Skills

Process management

Client relations

Financial forecasting

MS Office

Education

High School diploma or GED

Job description

SIMOS, a TrueBlue company, in Columbus, OH, is seeking an Account Manager to lead site operations and manage annual revenues between $1 million and $5 million. You will coordinate with end-user clients and executive facility managers to ensure strategic goals are met.

In this role, you will supervise the service team's daily operations, lead staffing and training, and oversee hiring processes, payroll approval, and KPI reporting. Strong communication and finance skills are essential.