Account Manager

Merkle Italia; Chicago (IL); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

15+ paid holidays per year

Parental leave

Job summary

Merkle Italia is seeking an Account Manager to support client success through day-to-day coordination, operational execution, and clear communication across client teams and internal partners.

You will learn Merkle processes, support forecasting and account updates, and help manage timelines and deliverables while maintaining high attention to detail in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• 3–5 years in client services, account management, project coordination, agency, or relevant client-side work.
• Experience with cross-functional and remote teams.
• Foundational project management skills with strong organization and attention to detail.
• Strong written and verbal communication with a client-service mindset.
• Ability to identify issues and escalate to leadership when needed.

Responsibilities

• Support day-to-day account operations, including client communications and meeting coordination.
• Learn and apply Merkle processes, including Salesforce account reviews and forecast support.
• Help manage tasks, deadlines, and account updates with strong organization.
• Elevate potential issues or risks to account leadership as needed.
• Collaborate with Project Managers and delivery teams to understand timelines and changes.
• Support revenue forecasting, opportunity updates, and reporting for business reviews.
• Communicate progress and next steps clearly to clients and internal teams.
• Contribute to positive client experiences through proactive follow-through.

Skills

Client services

Account management

Project coordination

Cross-functional teams

Remote teams

Project management basics

Written and verbal communication

Relationship building

Education

Bachelor’s degree

Tools

Salesforce

Job description

Merkle is a leading data-driven, technology-enabled global performance marketing agency specializing in personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. We are looking for an Account Manager to support client success through strong day-to-day coordination, operational execution, and internal and external communication. This role supports client account teams across industries by helping ensure work is moving forward, client needs are understood, and internal teams are aligned. The Account Manager will support multiple client relationships or projects. This individual will learn and operate Merkle processes, support account operations, and partner with senior account leadership when client needs, escalations, or business decisions require additional guidance.

Key Responsibilities

• Support day-to-day account operations, including client communications, meeting coordination, follow-ups, and internal team alignment.
• Learn, follow, and apply Merkle operational processes, including Salesforce account reviews, account maps, account health updates, and forecast support.
• Help manage assigned tasks, deadlines, and account updates with strong organization, attention to detail, and follow-through.
• Identify potential issues, risks, or client concerns and elevate appropriately to account leadership, project leads, or cross-functional partners.
• Partner with Project Managers, Project Leads, and delivery teams to understand timelines, deliverables, change requests, proposals, and open items.
• Support revenue forecasting, opportunity updates, operational reporting, and business review preparation.
• Communicate clearly and timely with internal teams and clients regarding project progress, next steps, and decisions needed.
• Contribute to positive client experiences by anticipating needs, tracking action items, and helping ensure timely follow-through.

People & Teams

• Build strong working relationships with internal teams, client contacts, and account leadership.
• Support an organized, collaborative, and energized internal account team environment.
• Engage with clients by providing updates, capturing needs, and escalating questions or concerns when appropriate.
• Contribute positively to team culture, morale, and day-to-day collaboration.
• Build trust through reliable execution, responsiveness, and attention to detail.
• Continue building technical skills, business acumen, and account management capability through training, coaching, and hands-on experience.

Business Operations & Account Support

• Develop a working understanding of revenue recognition, billing, invoicing, forecasting, and financial processes.
• Support invoice tracking, payment follow-ups, financial reporting, and account health needs in partnership with Finance and account leadership.
• Help review time allocations, project financials, and report outputs to identify questions, risks, or follow-ups.
• Listen to client needs and share potential risks, opportunities, or growth areas with account leadership.
• Support SOW renewals, change orders, and proposal development by coordinating inputs, timelines, and internal reviews.
• Assist with research, account planning, market intelligence, and materials that support client growth or account planning.

Key Skills & Experience

• Bachelor’s degree required.
• 3–5 years of experience in client services, account management, project coordination, agency, or relevant client-side work.
• Experience working with cross-functional and/or remote teams.
• Foundational project management skills with strong organization, follow-through, and attention to detail.
• Strong written and verbal communication skills.
• Client-service mindset with the ability to build relationships and respond professionally to client and internal needs.
• Ability to identify issues, ask thoughtful questions, and elevate complex or sensitive issues appropriately to leadership.
• Self-motivated, collaborative, solution-oriented, highly ethical, and eager to learn.
• Comfortable working in a dynamic, fast-paced environment and adapting to change.
• Developing presentation, storytelling, and insight delivery skills.

Additional Information

The annual salary range for this position is $72,000 - $85,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Location: Chicago - N. State
Brand: Merkle
Time Type: Full time
Contract Type: Permanent

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

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