Client Success & Campaign Manager (Onsite Chicago)

Mainland; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Mainland in Chicago is seeking a dedicated Account Manager to oversee day-to-day client relationships, serve as the primary contact, and ensure client satisfaction across campaigns.

You will coordinate timelines, deliverables, and resources across creative, strategy, and operations teams to support content marketing and storytelling initiatives, monitor performance, prepare updates, and identify opportunities for account growth.

Qualifications

• Experience managing client relationships across multiple accounts.
• Ability to interpret campaign performance and provide client updates.
• Strong communication and presentation skills for clients and internal stakeholders.
• Familiarity with content marketing and brand storytelling to tie objectives to solutions.

Responsibilities

• Oversee day-to-day client relationships and be the primary client contact.
• Coordinate project timelines, deliverables, and resources across internal teams.
• Monitor campaign performance and prepare client reports.
• Identify opportunities for account growth and address client feedback promptly.
• Collaborate with creative, strategy, and operations teams to align goals with Mainland’s solutions.

Skills

Client relationship management

Project coordination

Analytical reporting

Communication and presentation

Content marketing knowledge

On-site collaboration

Education

Bachelor's degree in Marketing/Communications/Business

Tools

CRM tools

Project management software

Job description

Mainland in Chicago is seeking a dedicated Account Manager to oversee day-to-day client relationships, serve as the primary contact, and ensure client satisfaction across campaigns.

You will coordinate timelines, deliverables, and resources across creative, strategy, and operations teams to support content marketing and storytelling initiatives, monitor performance, prepare updates, and identify opportunities for account growth.