Client Success & Operations Coordinator

Merkle Inc.; Chicago, Northern (IL, KY); Hybrid; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance (short/long-term)

401k

Flexible paid time off

15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Merkle Inc. in Chicago is seeking an Account Manager to support client success through day-to-day coordination, operational execution, and clear internal and external communication.

This role supports multiple client relationships by ensuring work moves forward, client needs are understood, and teams stay aligned. You will learn Merkle processes, assist with forecast updates, revenue tracking, and account planning while collaborating with senior leadership on escalations and changes.

Qualifications

• 3–5 years of experience in client services, account management, or project coordination.
• Experience coordinating with cross-functional and remote teams.
• Strong written and verbal communication abilities.
• Ability to identify issues, escalate when needed, and maintain client relationships.
• Self-motivated, collaborative, and eager to learn.

Responsibilities

• Support day-to-day account operations and client communications.
• Coordinate meetings, follow-ups, and internal alignment.
• Learn and apply Merkle processes including Salesforce reviews.
• Help manage tasks, deadlines, and account updates.
• Identify issues and escalate to leadership as needed.
• Partner with Project Managers and delivery teams on timelines and deliverables.
• Support revenue forecasting, opportunity updates, and reporting.
• Communicate progress and next steps clearly to clients and teams.

Skills

Account management

Client services

Project coordination

Cross-functional collaboration

Communication skills

Job description

Merkle Inc. in Chicago is seeking an Account Manager to support client success through day-to-day coordination, operational execution, and clear internal and external communication.

This role supports multiple client relationships by ensuring work moves forward, client needs are understood, and teams stay aligned. You will learn Merkle processes, assist with forecast updates, revenue tracking, and account planning while collaborating with senior leadership on escalations and changes.