CRM Account Manager — Growth & Delivery Lead

BNAUS BBDO USA LLC; United States; On-site; USD 55,000 - 70,000; Full time

Job summary

Omnicom's Chicago office is seeking a Business Manager, CRM to partner with clients and internal teams from planning through execution of CRM programs. You will coordinate customer communications across email and SMS, manage calendars and timelines, and ensure timely delivery while upholding CRM best practices.

You will work with CRM strategists, creative, analytics, production, and activation teams to bring lifecycle marketing programs to life and optimize customer engagement.

Qualifications

• 2 to 4 years of experience in account management, CRM, digital marketing, agency account services, project management, or related fields.

Responsibilities

• Serve as a day-to-day contact for assigned CRM clients, building strong relationships and maintaining communication.
• Manage CRM marketing calendars and campaign schedules, ensuring programs are delivered accurately and on time.
• Coordinate development and execution of CRM communications across channels, primarily email and SMS.
• Develop project timelines and collaborate with internal teams to ensure deliverables remain on schedule.
• Lead internal status meetings and maintain detailed project documentation, timelines, and action items.
• Prepare client meeting agendas, presentation materials, meeting recaps, and follow-up communications.
• Review client-facing materials for accuracy, consistency, and quality before delivery.
• Execute detailed QA reviews on all email and SMS messages.
• Coordinate feedback and approvals between clients and agency teams.
• Partner with CRM strategists to ensure campaign execution aligns with customer journey and engagement objectives.
• Collaborate with creative, analytics, production, and activation teams throughout the development process.
• Track program milestones and proactively identify potential risks, timing issues, or operational challenges.
• Support testing and optimization initiatives through campaign setup coordination, documentation, and results tracking.
• Maintain organized records of CRM programs, creative assets, approvals, and campaign documentation.

Skills

Account management

CRM

Digital marketing

Project management

Tools

PowerPoint

Excel

Word

Project management tools

Job description

Omnicom's Chicago office is seeking a Business Manager, CRM to partner with clients and internal teams from planning through execution of CRM programs. You will coordinate customer communications across email and SMS, manage calendars and timelines, and ensure timely delivery while upholding CRM best practices.

You will work with CRM strategists, creative, analytics, production, and activation teams to bring lifecycle marketing programs to life and optimize customer engagement.