Client Success & Onboarding Specialist — EN/FR

Gartner, Inc.; Irving (TX); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Charity match program

Medical

Dental & Vision plans

Parental leave

Employee Assistance Program (EAP)

401K matching

Job summary

Gartner, Inc. in the United States is seeking a Client Onboarding Specialist to deliver a tailored onboarding experience for new and upgraded clients, surfacing priorities and guiding them from pre-sale demos through ongoing support.

You will collaborate with Sales and internal teams to showcase Gartner resources, articulate value, and drive client engagement across products and services.

Qualifications

• Bachelor’s degree preferred; 6+ months relevant professional or internship experience.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Well defined time management and organizational skills.
• Bilingual in English and French.

Responsibilities

• Collaborate with our Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant Gartner resources to drive impact.
• Facilitate prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartner’s renowned products and services.
• Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.

Skills

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Bilingual English/French

Education

Bachelor’s degree or equivalent

Job description

Gartner, Inc. in the United States is seeking a Client Onboarding Specialist to deliver a tailored onboarding experience for new and upgraded clients, surfacing priorities and guiding them from pre-sale demos through ongoing support.

You will collaborate with Sales and internal teams to showcase Gartner resources, articulate value, and drive client engagement across products and services.