Client Success Manager & Team Lead

PHFM Services; Westerville (OH); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

PHFM Services is seeking a dedicated Account Manager to oversee a portfolio of clients, develop new business opportunities, and lead a team to deliver exceptional service. The role emphasizes maintaining strong client relationships, managing escalations, and driving profitability on work orders.

The ideal candidate will hold a Bachelor's degree in Business Administration or related field with at least 3 years in account management, and experience in facilities maintenance/construction is a plus.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 3 years of experience in account management.
• Facilities Maintenance/Construction experience is a plus.

Responsabilités

• Manage a team of 3-5 direct reports alongside a Senior Manager.
• Identify improvement areas for team members and ensure work orders progress smoothly.
• Support SLA compliance and client relationships, including answering client inquiries.
• Proactively analyze work orders, monitor SLA adherence, and review proposals for accuracy.
• Develop positive client relationships, manage escalations, and host client calls as needed.
• Oversee work order finances, review profitability, and identify areas for improvement.
• Collaborate with Senior Manager on team and client initiatives.
• Demonstrate self-management and perform additional duties as assigned.

Connaissances

Microsoft Office

Excel

Formation

Bachelor's degree in Business Administration or related field

Outils

Microsoft Office

Excel

Description du poste

PHFM Services is seeking a dedicated Account Manager to oversee a portfolio of clients, develop new business opportunities, and lead a team to deliver exceptional service. The role emphasizes maintaining strong client relationships, managing escalations, and driving profitability on work orders.

The ideal candidate will hold a Bachelor's degree in Business Administration or related field with at least 3 years in account management, and experience in facilities maintenance/construction is a plus.