Account Manager & Client Success Team Lead

PHFM | Facilities Maintenance - Interior & Exterior Services; Crowley (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

PHFM | Facilities Maintenance - Interior & Exterior Services seeks an experienced Account Manager to oversee a portfolio of clients, develop new business opportunities, and lead a small team.

Requirements include a Bachelor's degree in Business Administration or related field, 3+ years in account management, and proficiency with Microsoft Office and Excel. The role emphasizes client relations, SLA support, and collaboration with the Senior Manager.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3+ years of experience in account management.
• Proficiency with Microsoft Office and Excel.

Responsibilities

• Manage a team of 3-5 direct reports alongside a Senior Manager.
• Identify improvement areas for team members and ensure work orders progress smoothly.
• Support SLA compliance and client relationships, including answering client inquiries.
• Proactively analyze work orders, monitor SLA adherence, and review proposals for accuracy.
• Develop positive client relationships, manage escalations, and host client calls as needed.
• Oversee work order finances, review profitability, and identify areas for improvement.
• Collaborate with Senior Manager on team and client initiatives.
• Demonstrate self-management and perform additional duties as assigned.

Skills

Microsoft Office

Excel

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Applications

Job description

PHFM | Facilities Maintenance - Interior & Exterior Services seeks an experienced Account Manager to oversee a portfolio of clients, develop new business opportunities, and lead a small team.

Requirements include a Bachelor's degree in Business Administration or related field, 3+ years in account management, and proficiency with Microsoft Office and Excel. The role emphasizes client relations, SLA support, and collaboration with the Senior Manager.