Account Manager II — Client & Team Growth Leader

PHFM | Facilities Maintenance - Interior & Exterior Services; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

PHFM | Facilities Maintenance - Interior & Exterior Services is seeking an Account Manager to oversee a client portfolio, pursue new business opportunities, and lead a small team. The role emphasizes building and sustaining strong client relationships while ensuring service levels and proposals are accurate.

The position requires a Bachelor's degree in Business Administration or a related field and a minimum of three years in account management, preferably with facilities maintenance or

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3+ years of experience in account management, with facilities maintenance/construction experience a plus.
• Proficient in Microsoft Office; advanced Excel skills required.

Responsibilities

• Manage a team of 3-5 direct reports alongside a Senior Manager.
• Identify improvement areas for team members and ensure work orders progress smoothly.
• Support SLA compliance and client relationships, including answering client inquiries.
• Proactively analyze work orders, monitor SLA adherence, and review proposals for accuracy.
• Develop positive client relationships, manage escalations, and host client calls as needed.
• Oversee work order finances, review profitability, and identify areas for improvement.
• Collaborate with Senior Manager on team and client initiatives.
• Demonstrate self-management and perform additional duties as assigned.

Skills

Client management

Team leadership

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Applications

Excel

Job description

PHFM | Facilities Maintenance - Interior & Exterior Services is seeking an Account Manager to oversee a client portfolio, pursue new business opportunities, and lead a small team. The role emphasizes building and sustaining strong client relationships while ensuring service levels and proposals are accurate.

The position requires a Bachelor's degree in Business Administration or a related field and a minimum of three years in account management, preferably with facilities maintenance or