Account Manager I — Growth, Leadership & Client Success

PHFM | Facilities Maintenance - Interior & Exterior Services; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Short-Term/Long-Term Disability and生命、

Job summary

PHFM | Facilities Maintenance - Interior & Exterior Services in New York seeks an Account Manager I to join a dynamic team. You will work with leadership to oversee and execute customer maintenance requests in a fast-paced, high-volume environment while building long-term client relationships.

This role emphasizes professional development, KPI-driven performance, and collaboration with third-party vendor partners to maximize service quality and profitability.

Qualifications

• Minimum of 3 years of experience in account management; facilities maintenance/construction background a plus.
• Previous experience in construction management preferred.

Responsibilities

• Oversee and execute customer maintenance requests and programs in a fast-paced, high-volume environment.
• Develop relationships and partner with third-party vendor partners.
• Manage high-volume service requests through the work order lifecycle to meet KPI requirements and profitability.
• Utilize phone, email, and CMMS systems to communicate with stakeholders.
• Dispatch vendor partners and ensure timely arrivals per schedule.
• Input data into systems and maintain accurate documentation of service requests.

Skills

Account management

Customer relationship

Microsoft Office

Excel

CMMS systems

Vendor coordination

Tools

CMMS software

MS Excel

MS Office Suite

Job description

PHFM | Facilities Maintenance - Interior & Exterior Services in New York seeks an Account Manager I to join a dynamic team. You will work with leadership to oversee and execute customer maintenance requests in a fast-paced, high-volume environment while building long-term client relationships.

This role emphasizes professional development, KPI-driven performance, and collaboration with third-party vendor partners to maximize service quality and profitability.