Client Success Manager Rithum

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 93,000; Full time

Job summary

HelpfulRemote is seeking a Client Success Manager to own a portfolio of enterprise clients, serving as the primary contact across the client lifecycle. You will drive product adoption, monitor health, lead business reviews, and collaborate with Sales, Product, Support, Legal, and Finance.

The role requires at least two years in client success or renewals within B2B SaaS, experience with CRM platforms, renewal risk management, and leveraging AI tools like ChatGPT or Copilot to boost productivity.

Qualifications

• Two years of experience in client success, account management, or renewals in B2B SaaS.
• Experience with CRM or Client Success platforms and renewal risk management.
• Experience using AI tools like ChatGPT or Copilot for productivity.

Responsibilities

• Manage a portfolio of enterprise clients as the main contact across the client lifecycle.
• Build relationships, drive product adoption, and monitor client health.
• Lead business reviews and coordinate renewal planning and expansion opportunities.
• Collaborate with Sales, Product, Support, Legal and Finance to resolve client needs.

Skills

Client success

Account management

Renewals

CRM

Education

Bachelor's degree preferred

Tools

ChatGPT

Copilot

Job description

This role manages a portfolio of enterprise clients, acting as the main point of contact across the client lifecycle. The manager builds relationships, drives product adoption, monitors client health, leads business reviews, and works on renewal planning and expansion opportunities. It involves coordinating with Sales, Product, Support, Legal, and Finance teams to resolve client needs.

Candidates should have at least two years of experience in client success, account management, or renewals within B2B SaaS, ideally supporting enterprise clients with multiple stakeholders. Experience with CRM or Client Success platforms, renewal and risk management, and using AI tools like ChatGPT or Copilot for productivity is expected. A bachelor’s degree is preferred but not required.

This is a full-time, remote-first position open to candidates based in the USA, with up to 10% travel required. The listed base pay range is $60,000-$93,000 per year plus a discretionary bonus.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.