Client Success Manager (Remote-US)

Nextech Systems; United States; Remote; USD 100,000 - 110,000; Full time

Job summary

An established industry player in healthcare technology is seeking a Client Success Manager to enhance client relationships and drive engagement. This remote role focuses on ensuring high client satisfaction through proactive outreach and effective issue resolution. You'll collaborate across departments to deliver product training and support client retention initiatives. With a commitment to employee well-being, the company offers competitive pay, generous bonuses, and a comprehensive wellness program. If you're passionate about healthcare technology and have a knack for client engagement, this opportunity is perfect for you.

Benefits

Generous Annual Bonus Opportunity

401(k) with Employer Match

Flexible Time Off

Paid Holidays

Volunteer Time Off

Medical, Dental, and Vision Plans

Health Savings Account

Company-Paid Parental Leave

Company-Paid Life Insurance

Employee Assistance Program

Qualifications

• 2+ years in a healthcare office setting, preferably in ophthalmology or dermatology.
• Experience in client success or account management, preferably in SaaS.

Responsibilities

• Serve as primary point of contact for clients, ensuring exceptional experience.
• Identify upsell opportunities and maintain client engagement.

Skills

Customer Service Skills

Problem-Solving Mindset

Communication Skills

Organizational Skills

Education

Bachelor's Degree or Equivalent Work Experience

Tools

Salesforce

Job description

Join to apply for the Client Success Manager (Remote-US) role at Nextech Systems

Join to apply for the Client Success Manager (Remote-US) role at Nextech Systems

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [e-mail].

Job Summary:

The Client Success Manager (CSM) serves as the primary relationship manager between clients and internal stakeholders, ensuring a seamless customer experience, proactive engagement, and high client satisfaction. This role focuses on driving client retention, engagement, and growth by delivering value, resolving issues efficiently and identifying expansion opportunities.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.

Essential Functions

• Client Relationship Management & Engagement
• Serve as the primary point of contact for assigned clients, ensuring exceptional customer experience and timely issue resolution
• Conduct proactive client outreach in alignment with performance metrics to maintain strong engagement and satisfaction
• Deliver product demonstrations and training to enhance client understanding, utilization and overall value of licensed products
• Collaborate across departments (e.g., Sales, Support, Product, Finance) to ensure seamless communication and resolution of software performance issues
• Document and track all client interactions using Salesforce, Excel or prescribed methods, ensuring accuracy and visibility
• Retention & Growth Strategies
• Maintain client renewal rates at or above company targets by driving client engagement and satisfaction
• Identify and address at-risk accounts, developing improvement plans to proactively mitigate churn
• Monitor account health and update client records to reflect accurate and real-time data
• Support client retention initiatives, ensuring clients receive maximum value from their investment
• Sales & Expansion Opportunities
• Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales representatives to drive expansion
• Maintain a referenceable customer base, supporting sales and marketing initiatives by leveraging satisfied clients
• Engage in marketing-led client success initiatives, following up on leads and ensuring high customer satisfaction
• Operational Excellence & Support
• Respond to inbound client inquiries in accordance with performance standards, resolving issues effectively and enhancing the client experience
• Facilitate successful account transitions post-sale/implementation by participating in kick-off calls and ensuring a smooth handoff
• Process administrative work (e.g., credit memos, support escalations) as needed
• Maintain compliance by ensuring all customer interactions adhere to industry regulations and company policies
  
  
  

Minimum Requirements

• 2+ years of experience in a healthcare office setting, preferably in ophthalmology, dermatology, plastic surgery, orthopedics, or medical spa
• Strong customer service skills with a problem-solving mindset
• Excellent written and verbal communication skills, with the ability to articulate complex concepts effectively
• Highly organized with strong judgment and interpersonal skills
• Ability to travel up to 10%, including occasional weekend commitments
  
  
  

Preferred Qualifications

• Experience in client success or account management, preferably in SaaS, healthcare technology, or a customer-facing role
• Bachelor’s degree in a related field or equivalent work experience
• Understanding of business strategy and ability to align client interactions with broader company goals
• Proficiency in CRM tools such as Salesforce
  
  
  

Working Environments/Physical Demand

• Remote
• Frequent use of computers and software tools for communication, documentation, and reporting
• Occasional travel required for client meetings, industry events or training sessions
  
  
  

Total Rewards

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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