Client Success Manager (Remote - US)

Jobgether; United States; Remote; USD 90,000 - 145,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen dynamischen Client Success Manager, um langfristige Beziehungen im Sport- und Unterhaltungsbereich aufzubauen. Diese Rolle kombiniert strategische Beratung, Datenanalyse und Beziehungsmanagement, um den Wert für die Kunden zu maximieren und die Produktakzeptanz zu fördern. Sie werden Teil eines funktionsübergreifenden Teams, das sich auf Geschäftsergebnisse konzentriert und durch Zusammenarbeit und Einblicke gedeiht. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zum Erfolg zu verhelfen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Leistungsabhängiger Bonus

Eigenkapitalbeteiligung

Flexible Homeoffice-Optionen

Unbegrenzt bezahlter Urlaub

Vollständig bezahlte Elternzeit

401(k) Matching

Gesundheits- und Zahnversicherung

Unterstützung bei Studentenkrediten

Jährlicher Wellness-Stipendien

Lebenslange Streaming-Abonnements

Qualifications

• 4-8 Jahre Erfahrung im Kundenmanagement oder in der Beratung.
• Starke analytische Fähigkeiten zur Übersetzung von Daten in Kundenwert.

Responsibilities

• Hauptansprechpartner für Kunden zur Ausrichtung der Plattformlösungen.
• Identifizierung von Wachstumschancen und strategischen Initiativen.

Skills

Kundenbeziehungsmanagement

Datenanalyse

Strategische Beratung

Kommunikationsfähigkeiten

SaaS-Erfahrung

Education

Bachelor-Abschluss

Tools

Looker

Mixpanel

Job description

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About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Client Success Manager in the United States.

This is a high-impact role focused on building long-term relationships with clients in the sports and entertainment space. As a Client Success Manager, you'll act as a trusted partner—aligning platform capabilities with client objectives to maximize value, drive revenue, and enhance the fan experience. This opportunity blends strategic consulting, data analysis, and relationship management, offering exposure to product adoption and commercial planning. You'll be part of a cross-functional team that prioritizes business outcomes and thrives on collaboration, insight-sharing, and tangible client success.

Accountabilities:

• Serve as the primary point of contact for a portfolio of clients, aligning platform solutions with business goals
• Identify growth opportunities and recommend strategic initiatives that enhance performance and product adoption
• Conduct business reviews and present actionable insights to support renewals and increase satisfaction
• Analyze usage, sales, and operational data to guide client strategy using tools like Looker or Mixpanel
• Advocate internally for client needs by influencing product roadmaps and cross-functional priorities
• Build client advocacy through referrals, case studies, and public exposure
• Travel up to 25% to foster deeper client relationships, primarily between April and October
  
  
  

Requirements

• 4-8 years of experience in customer success, account management, consulting, or partnerships in SaaS, tech, or entertainment industries
• Strong analytical mindset with the ability to translate data into client value
• Experience driving measurable business outcomes and improving client ROI
• Skilled communicator able to explain complex concepts to both technical and non-technical audiences
• Proficient in using data platforms (Looker, Mixpanel, Hex preferred)
• Adaptable, resourceful, and comfortable working in dynamic environments
• Bachelor's degree preferred; passion for live events and sports is a plus
• Willingness to travel for client meetings as needed
  
  
  

Benefits

• Competitive salary with performance-based bonus
• Equity stake in the company
• Flexible remote work options with WFH setup support
• Unlimited paid time off
• Up to 16 weeks fully paid parental leave
• 401(k) matching
• Health, dental, vision, and life insurance
• Student loan support and family-building resources (up to $25K)
• Gender-affirming care support
• $500 annual wellness stipend
• Subscriptions to Headspace, therapy support, and One Medical
• $120/month live event ticket allowance
• Annual music streaming subscription (Spotify, Apple Music, or Amazon Music)
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

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