Customer Success Manager, Enterprise

Anthology Inc in; Boca Raton (FL); Remote; USD 89,000 - 104,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager and drive customer success in the higher education sector. This role focuses on maximizing customer engagement and satisfaction with innovative solutions that empower institutions. You'll work closely with clients to understand their goals, ensuring they achieve a strong ROI on their investments. With a focus on collaboration and relationship building, you'll play a vital role in supporting customer growth and retention. If you're passionate about education and technology, this is an exciting opportunity to make a meaningful impact.

Qualifications

• 4+ years in account management, customer success, or sales.
• Strong collaboration and communication skills required.

Responsibilities

• Maximize customer investment in Anthology solutions.
• Identify upsell and cross-sell opportunities with Sales Managers.

Skills

Account Management

Customer Success

Sales

Communication Skills

Presentation Skills

Relationship Building

Multitasking

Adaptability

Understanding of Higher Education Market

Education

Bachelor's Degree

Job description

Customer Success Manager, Enterprise (Finance)

Location: Remote - US

The Opportunity:

Anthology delivers education and technology solutions to help students reach their potential and institutions thrive. Our mission is to empower educators and institutions with innovative, simple, and intelligent solutions that inspire student success and institutional growth.

We value diversity and inclusion, making them a foundational part of our hiring practices and company culture. For more information about Anthology and our career opportunities, visit www.anthology.com.

The Enterprise Customer Success Manager (CSM) will focus on understanding our customers' strategic and tactical goals, working across the organization to ensure our solutions support these goals. This role primarily involves managing customers using Anthology's solutions related to the Operations pillar, including Enterprise Resource Planning solutions such as Anthology Student and Finance. The ideal candidate is passionate about driving customer success.

This position provides strategic direction, planning, and oversight to foster customer growth and expansion, ensuring a strong ROI on their investments. It also supports the company's strategic growth metrics related to customer engagement, adoption, retention, and expansion.

Key responsibilities include:

• Maximizing customer investment in Anthology solutions and keeping them informed about solutions and services
• Owning customer issues and ensuring quick resolution with high satisfaction
• Identifying upsell and cross-sell opportunities in collaboration with Sales Managers
• Managing customer accounts within an assigned geographical region
• Meeting with new and prospective customers to understand their goals and objectives
• Travel requirement: 50-75%

The Candidate:

Required skills and qualifications:

• Bachelor's degree or equivalent experience
• Minimum of 4 years in account management, customer success, or sales
• Ability to build relationships at multiple levels, including C-Suite
• Strong collaboration, communication, and presentation skills
• Self-motivated and adaptable
• Ability to multitask and prioritize effectively
• Understanding of customer success and higher education market
• Experience with Higher Education solutions
• Ability to work within a matrix sales organization
• Fluent in English, both written and spoken

Preferred qualifications include higher education experience and enterprise software experience.

The pay range is $89,000 - $103,300 per year, depending on experience. Compensation considers market data, internal factors, and may include variable pay.

This description does not encompass all activities, duties, or responsibilities, which may be assigned or reassigned as needed.

Anthology is an equal opportunity employer, considering all qualified applicants without regard to race, gender, age, or other protected statuses.