CLIENT SUCCESS MANAGER - REMOTE

Lensa; Charlotte (NC); Remote; USD 90,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Client Success Manager to drive growth through effective account management and client engagement. This role involves overseeing program execution, enhancing client relationships, and leading retention initiatives. Ideal candidates will have a strong background in program management, excellent communication skills, and the ability to navigate complex stakeholder environments. Join a company committed to empowering its associates and fostering a culture of excellence, where your contributions can lead to significant impact and career advancement opportunities.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• 5+ years in program/project management; Facilities Management experience is a plus.
• Expertise in crafting strategic plans and client documents.

Responsibilities

• Develop and lead account management and retention programs.
• Streamline workflows and improve team efficiency.
• Ensure initiatives meet program standards and track metrics.

Skills

Program Management

Process Improvement

Client Engagement

Project Management

Collaboration

Education

Bachelor’s degree or equivalent experience

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Compass Group, North America, is seeking professionals. Apply via Lensa today!

SSC

Salary: $90,000 - $120,000

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

Job Summary

As a Client Success Manager, you will drive SSC’s growth by managing account relationships, retention, and expansion efforts. Working closely with operational leadership and support teams, you will ensure seamless program execution and client satisfaction. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance across multi-level stakeholder groups.

Key Responsibilities

• Program Management: Develop and lead all aspects of account management, growth, and retention programs, including processes, tools, and training.
• Process Improvement: Streamline workflows, introduce optimal strategies, and improve team efficiency while maintaining flexibility across operations.
• Quality & Compliance: Ensure all initiatives meet program standards, track critical metrics, and coordinate corrective actions as needed.
• Project Management: Manage multiple projects, balancing deadlines and priorities to deliver high-quality outcomes.
• Client Engagement: Conduct client interviews, participate in business reviews, and lead planning sessions to enhance client relationships.
• Proposals & Presentations: Craft and refine retention proposals and presentations, collaborating with operations and sales teams to ensure clear, compelling messaging.
  
  

Preferred Qualifications

• Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
• Consistent record developing client strategies, implementing cross-functional processes, and solving problems in evolving environments.
• Collaboration skills to engage stakeholders and drive growth and retention initiatives.
• Expertise in crafting strategic plans, client documents, proposals, and presentations with attention to detail.
• Self-motivated with strong prioritization, decision-making, and time management skills.
• Travel required 30-40%
  
  

Apply to SSC today!

SSC is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at SSC are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Applications are accepted on an ongoing basis.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf) for paid time off benefits information.

Req ID: 1409094

SSC

JENNIFER HILL

[[req_classification]]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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