Customer Success Manager, Enterprise

Anthology; United States; Remote; USD 89,000 - 104,000; Full time

Job summary

An established industry player is seeking a passionate Customer Success Manager to drive customer engagement and satisfaction. This role focuses on understanding clients' strategic goals and ensuring that innovative solutions are effectively implemented. With a strong emphasis on relationship building, the ideal candidate will work closely with customers to maximize their investment and identify growth opportunities. If you thrive in a dynamic environment and are committed to fostering success in higher education, this is the perfect opportunity for you.

Qualifications

• 4+ years in account management, customer success, or sales.
• Ability to build relationships at all levels, including C-Suite.

Responsibilities

• Help customers maximize their investment in Anthology solutions.
• Own customer issues, ensuring quick resolution and high satisfaction.

Skills

Account Management

Customer Success

Sales

Communication Skills

Relationship Building

Multi-tasking

Customer Success Principles

Higher Education Market Understanding

Education

Bachelor's Degree

Job description

Customer Success Manager

Location: Remote - US

The Opportunity:

Anthology delivers education and technology solutions to help students reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful, simple, and intelligent innovations that inspire student success and institutional growth.

We are committed to building a diverse and inclusive workforce, making diversity, inclusion, and belonging core to our hiring practices and company culture.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Role Overview:

The Enterprise Customer Success Manager (CSM) will focus on understanding our customers’ strategic and tactical goals, working across the organization to ensure our solutions support their realization. This role primarily involves managing customers with solutions related to the Operations pillar, including Anthology’s Enterprise Resource Planning solutions such as Anthology Student and Finance.

The ideal candidate is passionate about driving customer success and will provide strategic direction, planning, and oversight to foster growth and maximize ROI for our clients. This role supports the company's strategic growth and metrics related to customer engagement, adoption, retention, and expansion.

Key Responsibilities:

• Help customers maximize their investment in Anthology solutions and keep them informed about our services.
• Own customer issues, ensuring quick resolution and high satisfaction.
• Identify upsell and cross-sell opportunities in collaboration with Regional Sales Managers.
• Manage customer accounts within an assigned region.
• Meet with new and prospective customers to understand their business goals.
• Travel approximately 50-75% for client meetings and engagements.

Candidate Profile:

Required Skills and Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum of 4 years in account management, customer success, or sales.
• Ability to build relationships at all organizational levels, including C-Suite.
• Excellent communication and presentation skills.
• Self-motivated and adaptable.
• Strong multi-tasking and prioritization skills.
• Understanding of customer success principles and higher education market.
• Experience with Higher Education solutions and working in a matrix sales environment.
• Fluency in written and spoken English.

Preferred Skills and Qualifications:

• Experience in higher education and enterprise software.

Compensation:

Pay range is $89,000 - $103,300/year, depending on experience. Compensation includes considerations of market data, internal factors, and may include variable pay.

Additional Information:

This description is not exhaustive and may be updated. Anthology is an equal opportunity employer, considering applicants without regard to legally protected characteristics.