Client Success Manager (Remote, Chicago)

Blacksmith Agency; Chicago (IL); Remote; USD 70,000 - 120,000; Full time

Job summary

Blacksmith Agency is a remote digital agency offering paid media, SEO, CRO and web services for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients and drive retention and growth.

Work with strategists and delivery teams to ensure one clear voice to clients, manage renewals and upsells, and meet a seven-figure annual quota while communicating clearly with senior stakeholders.

Qualifications

• Agency account management experience required.
• Proven track record of keeping clients and expanding work with measurable results.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals and early warning when drift occurs.
• Upsells and expansion: identify and sell the next project within each client.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Skills

Account management

Quota carrying

Client relationship management

Sales

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Success Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.