Client Success Manager, Oncology Trials – Pharma Sponsors

Massive Bio; Virginia (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

Massive Bio is seeking a Client Success Manager to be the primary contact for biopharma sponsors involved in oncology clinical trials. In this role, you will handle client relationships, manage calls and reviews, and ensure client needs are addressed promptly.

Ideal candidates have 3–7 years of relevant experience, a strong sense of ownership, and the ability to drive cross-functional teams. This position is based in Virginia, Minnesota with an emphasis on effective communication and reporting.

Qualifications

• 3–7 years in a sponsor- or client-facing role in healthcare or life sciences.
• Proven ability to lead client meetings and manage expectations.
• Strong executive presence and communication skills, fluent English.

Responsibilities

• Manage a portfolio of biopharma sponsor accounts and lead client meetings.
• Translate sponsor goals into cross-functional delivery plans.
• Prepare audit-ready reports and keep account data current in CRM.

Skills

Client relationship management

Cross-functional collaboration

Communication skills

Reporting skills

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Excel

Presentation software (Slides)

Job description

Massive Bio is seeking a Client Success Manager to be the primary contact for biopharma sponsors involved in oncology clinical trials. In this role, you will handle client relationships, manage calls and reviews, and ensure client needs are addressed promptly.

Ideal candidates have 3–7 years of relevant experience, a strong sense of ownership, and the ability to drive cross-functional teams. This position is based in Virginia, Minnesota with an emphasis on effective communication and reporting.