Client Success Manager, Oncology Trials – Pharma Sponsors

Massive Bio; Tennessee; On-site; USD 70,000 - 90,000; Full time

Job summary

Massive Bio is seeking a Client Success Manager to manage biopharma sponsor accounts and ensure client satisfaction in their oncology clinical trials. You will be the main point of contact, leading recurring calls, managing expectations, and translating sponsor goals into actionable plans.

With 3–7 years in a client-facing healthcare role and strong communication skills, the ideal candidate will thrive in a fast-paced environment. A bachelor’s degree or equivalent experience is required.

Qualifications

• 3–7 years in a client-facing role in healthcare or life sciences.
• Proven ability to lead client meetings and manage expectations.
• High sense of ownership and attention to detail.

Responsibilities

• Manage a portfolio of biopharma sponsor accounts.
• Serve as the primary point of contact for sponsor requests.
• Translate sponsor goals into cross-functional delivery plans.
• Prepare accurate reports and presentations for regular reviews.

Skills

Client relationship management

Cross-functional teamwork

Strong communication

Attention to detail

Reporting skills (CRM, Excel, Slides)

Education

Bachelor's degree or equivalent practical experience

Tools

CRM software

Microsoft Excel

Presentation software (e.g., Slides)

Job description

Massive Bio is seeking a Client Success Manager to manage biopharma sponsor accounts and ensure client satisfaction in their oncology clinical trials. You will be the main point of contact, leading recurring calls, managing expectations, and translating sponsor goals into actionable plans.

With 3–7 years in a client-facing healthcare role and strong communication skills, the ideal candidate will thrive in a fast-paced environment. A bachelor’s degree or equivalent experience is required.