Client Success Manager, Oncology Trials – Pharma Sponsors

Massive Bio; New Jersey; On-site; USD 80,000 - 100,000; Full time

Job summary

Massive Bio is seeking a Client Success Manager in New Jersey. This role serves as the primary point of contact for biopharma sponsors, managing relationships and ensuring timely delivery of services. The ideal candidate possesses strong client relationship management skills and a background in healthcare or life sciences.

Applicants should have 3–7 years of relevant experience, a bachelor's degree, and proficiency in communication, CRM systems, and data reporting. Familiarity with oncology clinical trials is a plus.

Qualifications

• 3–7 years in a sponsor- or client-facing role in healthcare or life sciences.
• Ability to lead client meetings and manage expectations effectively.
• Fluent English communication skills for real-time engagement and follow-ups.

Responsibilities

• Manage a portfolio of biopharma sponsor accounts and ensure client satisfaction.
• Translate sponsor goals into delivery plans across multiple teams.
• Prepare audit-ready reports and keep account data current in CRM.

Skills

Client relationship management

Cross-functional collaboration

Attention to detail

Strong communication skills

Education

Bachelor's degree or equivalent practical experience

Tools

CRM software

Excel

Presentation software (e.g., Slides)

Job description

Massive Bio is seeking a Client Success Manager in New Jersey. This role serves as the primary point of contact for biopharma sponsors, managing relationships and ensuring timely delivery of services. The ideal candidate possesses strong client relationship management skills and a background in healthcare or life sciences.

Applicants should have 3–7 years of relevant experience, a bachelor's degree, and proficiency in communication, CRM systems, and data reporting. Familiarity with oncology clinical trials is a plus.