Client Success Manager, Oncology Trials – Pharma Sponsors

Massive Bio; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

Massive Bio, located in New York, is seeking a Client Success Manager to manage biopharma sponsor accounts for oncology clinical trials. The role involves leading client meetings, preparing audit-ready reports, and ensuring client satisfaction through excellent communication and delivery.

The ideal candidate has 3–7 years of experience in a client-facing role in healthcare or life sciences, strong reporting skills with CRM and Excel, and a Bachelor's degree or equivalent experience. Join us in transforming cancer treatment access.

Qualifications

• 3–7 years in a sponsor- or client-facing role in healthcare or life sciences.
• Proven ability to lead client meetings and manage expectations.
• Strong executive presence and communication skills.

Responsibilities

• Manage a portfolio of biopharma sponsor accounts and lead recurring calls.
• Serve as the primary point of contact for sponsor requests.
• Prepare accurate, audit-ready reports and dashboards.

Skills

Client relationship management

Cross-functional leadership

Strong communication

Attention to detail

Education

Bachelor's degree or equivalent practical experience

Tools

CRM software

Excel

Presentation software (Slides)

Job description

Massive Bio, located in New York, is seeking a Client Success Manager to manage biopharma sponsor accounts for oncology clinical trials. The role involves leading client meetings, preparing audit-ready reports, and ensuring client satisfaction through excellent communication and delivery.

The ideal candidate has 3–7 years of experience in a client-facing role in healthcare or life sciences, strong reporting skills with CRM and Excel, and a Bachelor's degree or equivalent experience. Join us in transforming cancer treatment access.