Client Success Manager, Oncology Trials – Pharma Sponsors

Massive Bio; North Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

Massive Bio is seeking a Client Success Manager to be the main contact for biopharma sponsors in their oncology clinical trials. You'll lead client interactions, manage relationships, and ensure satisfaction by coordinating with various departments like Clinical Operations and Marketing.

The ideal candidate has 3–7 years of client-facing experience in healthcare, strong communication skills, and a relevant bachelor's degree. The role offers competitive responsibilities in a dynamic environment focused on cancer treatment solutions.

Qualifications

• 3–7 years in a sponsor- or client-facing role in healthcare or life sciences.
• Proven ability to lead client meetings and manage expectations.
• Fluent in English, with strong communication skills.

Responsibilities

• Manage a portfolio of biopharma sponsor accounts and ensure client satisfaction.
• Translate sponsor goals into delivery plans across departments.
• Prepare accurate reports and keep clients informed.

Skills

Client relationship management

Communication skills

Cross-functional collaboration

Reporting skills

Education

Bachelor's degree or equivalent practical experience

Tools

CRM software

Excel

Presentation software (Slides)

Job description

Massive Bio is seeking a Client Success Manager to be the main contact for biopharma sponsors in their oncology clinical trials. You'll lead client interactions, manage relationships, and ensure satisfaction by coordinating with various departments like Clinical Operations and Marketing.

The ideal candidate has 3–7 years of client-facing experience in healthcare, strong communication skills, and a relevant bachelor's degree. The role offers competitive responsibilities in a dynamic environment focused on cancer treatment solutions.