Client Success Manager, Oncology Trials – Pharma Sponsors

Massive Bio; Michigan; On-site; USD 80,000 - 100,000; Full time

Job summary

Massive Bio is seeking a Client Success Manager based in Michigan to manage relationships with biopharma sponsors bringing patients to oncology clinical trials. This role requires 3–7 years in a client-facing capacity within healthcare, with proven experience in managing client satisfaction and cross-functional delivery.

The ideal candidate will lead meetings, prepare reports, and work closely with Clinical Operations, ensuring high-quality client service and timely execution of project goals.

Qualifications

• 3–7 years in a client-facing role in healthcare or life sciences.
• Experience managing client expectations and cross-functional teams.
• Strong reporting skills and attention to detail.

Responsibilities

• Manage a portfolio of biopharma sponsor accounts.
• Lead client meetings and business reviews.
• Prepare audit-ready reports and dashboards.

Skills

Client relationship management

Cross-functional leadership

Reporting and presentation skills

Communication in English

Education

Bachelor's degree or equivalent experience

Tools

CRM Software

Excel

PowerPoint/Slides

Job description

Massive Bio is seeking a Client Success Manager based in Michigan to manage relationships with biopharma sponsors bringing patients to oncology clinical trials. This role requires 3–7 years in a client-facing capacity within healthcare, with proven experience in managing client satisfaction and cross-functional delivery.

The ideal candidate will lead meetings, prepare reports, and work closely with Clinical Operations, ensuring high-quality client service and timely execution of project goals.