Client Service Manager

SpecialtyRx, Inc; Ridgefield Park (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

SpecialtyRx, Inc. is seeking a Client Service Manager to oversee relationships with long term care facilities and assisted living communities in the surrounding Brooklyn, Queens, and Long Island regions.

The role requires coordinating with facility Administrators and Directors of Nursing under general supervision of the Account Executive Manager. Responsibilities include scheduling visits, responding to inquiries, solving facility issues, and performing audits to ensure compliance and proper

Qualifications

• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver's license and reliable transportation required.
• Willing to drive long distances in the State of New York and Long Island, NY (Nassau & Suffolk).
• Must reside in (Nassau-Suffolk).

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Skills

Long Term Care Pharmacy experience

Healthcare procedures

Decision making

Problem-solver

Independent & team player

Organizational skills

Driver's license

Travel to NY & LI

Residence in Nassau-Suffolk

Job description

Our Company

SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services.

Our Company

SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services.

NOTICE: SpecialtyRx is seeking Client Service Manager located in the surrounding areas of Nassau & Suffolk)

The Client Service will be servicing and overseeing the relationship with our long term care facilities and assisted living communities in the surroundings of Brooklyn, Queens and Long Island, NY. Under general supervision of the Account Executive Manager, in accordance with local, state, federal and company laws.

An Account Manager must have a good understanding of the solution to provide adequate support and maintain long-term relationships. Along with demonstrating excellent customer service performance and consistence with SpecialtyRx mission and values.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Qualifications

• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver's license and reliable transportation required.
• Willing to drive long distances in the State of New York and Long Island, NY (Nassau & Suffolk).
• (Must reside in (Nassau-Suffolk).

EEO Statement

SpecialtyRx, Inc. is fully committed to employing a diverse workforce.

We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

EO/Minorities/Females/Disabled/Veterans