Healthcare Client Services Manager - Central Florida

Specialtyrx; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

SpecialtyRx, Inc. is seeking a Client Services Manager to oversee relationships with long term care facilities and assisted living communities in Central Florida. Under the supervision of the Director of Client Services, you will ensure excellent service and maintain strong provider partnerships.

You will schedule visits, respond to inquiries, coordinate with pharmacy staff, and perform audits to support survey readiness and high-quality care.

Qualifications

• Must be local to the surrounding areas of Central Florida.
• LPN Florida License preferred.
• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Skills

Customer service

Relationship management

Auditing

Problem-solving

Independence

Team collaboration

Education

LPN Florida License

Job description

SpecialtyRx, Inc. is seeking a Client Services Manager to oversee relationships with long term care facilities and assisted living communities in Central Florida. Under the supervision of the Director of Client Services, you will ensure excellent service and maintain strong provider partnerships.

You will schedule visits, respond to inquiries, coordinate with pharmacy staff, and perform audits to support survey readiness and high-quality care.