Client Services Manager - Central Florida

Specialtyrx; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

SpecialtyRx, Inc. is seeking a Client Services Manager to oversee relationships with long term care facilities and assisted living communities in Central Florida. Under the supervision of the Director of Client Services, you will ensure excellent service and maintain strong provider partnerships.

You will schedule visits, respond to inquiries, coordinate with pharmacy staff, and perform audits to support survey readiness and high-quality care.

Qualifications

• Must be local to the surrounding areas of Central Florida.
• LPN Florida License preferred.
• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Skills

Customer service

Relationship management

Auditing

Problem-solving

Independence

Team collaboration

Education

LPN Florida License

Job description

At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service

NOTICE: SpecialtyRx is seeking an Client Services Manager located in the surrounding areas of Central Florida

The Client Services Manager will be servicing and overseeing the relationship with our long term care facilities and assisted living communities in the surrounding areas of Central Florida. Under general supervision of the Director of Client Services, in accordance with local, state, federal and company laws.

A Client Services Manager must have a good understanding of the solution to provide adequate support and maintain long-term relationships. Along with demonstrating excellent customer service performance and consistency with SpecialtyRx's mission and values.

Responsibilities:

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Qualifications:

• Important: Must be local to the surrounding areas of Central Florida
• LPNFlorida License preferred.
• Long Term Care Pharmacy experiencepreferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver's license and reliable transportation required.
• Willing to drive long distances in the State of Florida.

EEO Statement

SpecialtyRx, Inc., is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.