Client Services Manager, Central Florida LTC

SpecialtyRx, Inc; Orlando (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

SpecialtyRx, Inc. is seeking a Client Services Manager to oversee relationships with long-term care facilities and assisted living communities in Central Florida.

The role reports to the Director of Client Services and emphasizes CARE values in delivering outstanding service. Responsibilities include facility visits, inquiries handling, coordinating with pharmacy staff, and conducting audits of medications and carts for survey readiness, while building strong administrator and nursing leadership

Qualifications

• Must be local to the surrounding areas of Central Florida.
• LPN Florida License preferred.
• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver’s license and reliable transportation required.
• Willing to drive long distances in the State of Florida.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Skills

Organizational skills

Interpersonal skills

Decision making

Problem solving

Independent worker

Team player

Education

LPN Florida License

Job description

SpecialtyRx, Inc. is seeking a Client Services Manager to oversee relationships with long-term care facilities and assisted living communities in Central Florida.

The role reports to the Director of Client Services and emphasizes CARE values in delivering outstanding service. Responsibilities include facility visits, inquiries handling, coordinating with pharmacy staff, and conducting audits of medications and carts for survey readiness, while building strong administrator and nursing leadership