Client Success Manager — Life Sciences Campaigns (Remote)

MDCalc Ltd.; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

MDCalc Ltd. in New York City is expanding its Life Sciences Business Unit with a Client Success Manager who will guide pharmaceutical partners through the full campaign lifecycle—from creative development to performance reporting.

You will elevate partnerships, anticipate needs, and provide clear, confident interactions across teams. You'll work closely with Sales, Product, Engineering and AdOps to optimize workflows, maintain trackers, and ensure on-time delivery.

Qualifications

• 3+ years in client success, account management, or pharma agency environments.
• Experience managing digital campaigns, workflows, or content development pipelines.
• Strong communicator with prioritization and organizational skills.
• Proven ability to manage multiple projects in a fast-paced environment.
• Collaborative working style and ability to build cross-functional relationships.

Responsibilities

• Own end-to-end campaign management and delivery.
• Lead kickoff calls and creative development with brand teams.
• Coordinate timelines, launch readiness, and performance reporting.
• Develop SOPs, onboarding materials, and process improvements.

Skills

Client success

Account management

Digital campaigns

Project management

Communication

Prioritization

Organizational skills

Cross-functional collaboration

Job description

MDCalc Ltd. in New York City is expanding its Life Sciences Business Unit with a Client Success Manager who will guide pharmaceutical partners through the full campaign lifecycle—from creative development to performance reporting.

You will elevate partnerships, anticipate needs, and provide clear, confident interactions across teams. You'll work closely with Sales, Product, Engineering and AdOps to optimize workflows, maintain trackers, and ensure on-time delivery.