Client Success Manager

MDCalc Ltd.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental leave

401k

Unlimited vacation

Work from home stipend

Job summary

MDCalc Ltd. in New York, NY is seeking a Client Success Manager to elevate partnerships with pharmaceutical brand teams across the campaign lifecycle, from creative development through regulatory review and performance reporting.

You'll guide cross-functional teams in a fast-paced, collaborative environment, building trusted partnerships with clients and internal teams while driving campaigns to successful outcomes and scalable processes.

Qualifications

• 3+ years in client success, account management, or pharma agency environments.
• Experience managing digital campaigns or content development pipelines.
• Strong communicator with prioritization and organizational skills.
• Ability to manage multiple projects in fast-paced settings.
• Collaborative, proactive, and healthcare/tech interest.

Responsibilities

• Own end-to-end campaign management and delivery.
• Lead kickoff calls and oversee creative development.
• Coordinate timelines, launches, and performance reporting.
• Maintain strong client relationships and align expectations.
• Collaborate with Sales, Product, Engineering, and AdOps to optimize workflows.
• Document trackers and SOPs for team efficiency.

Skills

Client Success

Account Management

Digital Campaigns

Cross-Functional Collaboration

Job description

Empower clinicians with the tools needed to best take care of their patients.

This is more than just the words - it's behind everything that we do.

Open Positions

Help us build the future of healthcare

Client Success

Location

New York, NY

Employment Type

Full time

Location Type

Hybrid

Department

Life Sciences

The Opportunity

Since 2005, MDCalc has been an essential part of the clinician’s workflow to help achieve better patient outcomes. Actively used by more than 65% of physicians worldwide, MDCalc is the most broadly used medical reference – at the point-of-care – for clinical decision tools and content, and one of only four references used by >50% of US HCPs. These evidence-based tools and content are used by millions of medical professionals globally and support 50+ specialties and cover 200+ patient conditions.

To continue to further accelerate this growth, we are expanding the Life Sciences Business Unit (LSBU) team with a Client Success Manager (CSM) who will play a pivotal role in supporting our pharmaceutical partners and ensuring flawless execution of our campaigns. This is an exceptional opportunity for someone who thrives in a fast-paced, highly collaborative environment and who is excited by the opportunity to build, optimize, and scale a best-in-class client success function, while also helping to build and scale a business that has unparalleled reach to HCPs.

The Role

We’re looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you’ll guide pharmaceutical brand teams through the full campaign lifecycle - creative development, regulatory review, launch,and performance reporting - ensuring every program delivers on its promise. You’ll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients.

The responsibilities of this individual include the following, but are not limited to:

Campaign Management

Own end-to-end execution of campaigns

Lead kickoff calls and creative development

Manage timelines, launch readiness, and campaign delivery

Client Communication

Serve as the primary point of contact for brand and agency teams

Ensure alignment on creative direction, campaign expectations, and deliverables

Build strong client relationships and position MDCalc as a trusted partner

Cross-Functional Collaboration

Work closely with Sales on renewals, upsells, and performance storytelling

Partner with Product, Engineering, and AdOps to optimize workflows

Maintain internal trackers, timelines, and documentation for accurate program management

Team & Process Development

Contribute to SOPs, templates, onboarding materials, and operational improvements

Support training and shadowing for new Client Success team members

Your Background

3+ years of experience in client success, account management, or pharma agency environments

Experience managing digital campaigns, workflows, or content development pipelines

Strong communicator with excellent prioritization and organizational skills

Proven ability to manage multiple projects in a fast-paced environment

Proactive, resourceful, and comfortable taking initiative

Collaborative working style and ability to build strong cross-functional relationships

Genuine interest in healthcare, life sciences, or technology

Nice to Have’s

Familiarity with MLR review processes

Experience with HCP marketing, digital media, or life sciences promotional workflows.

Understanding of NPI-level targeting

What MDCalc offers:

Ability to make a true difference in medicine: MDCalc is the most broadly used medical reference used by 65% of physicians worldwide.

Medical, Dental, & Vision coverage, with option to extend to your dependents

Company-sponsored short-term insurance

Fully-paid 8 week parental leave, after 6 months of employment

Company-sponsored 401k, after 3 months of employment

Unlimited vacation for salaried roles - we trust you to take the time you need

Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)

Work from home monthly stipend

Hybrid work environment with a great team office in Greenwich Village, NYC

A culture of fun and motivated team members who believe in a greater mission here at MDCalc