Client Success

MDCalc Ltd.; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

MDCalc Ltd. in New York City is expanding its Life Sciences Business Unit with a Client Success Manager who will guide pharmaceutical partners through the full campaign lifecycle—from creative development to performance reporting.

You will elevate partnerships, anticipate needs, and provide clear, confident interactions across teams. You'll work closely with Sales, Product, Engineering and AdOps to optimize workflows, maintain trackers, and ensure on-time delivery.

Qualifications

• 3+ years in client success, account management, or pharma agency environments.
• Experience managing digital campaigns, workflows, or content development pipelines.
• Strong communicator with prioritization and organizational skills.
• Proven ability to manage multiple projects in a fast-paced environment.
• Collaborative working style and ability to build cross-functional relationships.

Responsibilities

• Own end-to-end campaign management and delivery.
• Lead kickoff calls and creative development with brand teams.
• Coordinate timelines, launch readiness, and performance reporting.
• Develop SOPs, onboarding materials, and process improvements.

Skills

Client success

Account management

Digital campaigns

Project management

Communication

Prioritization

Organizational skills

Cross-functional collaboration

Job description

The Opportunity

Since 2005, MDCalc has been an essential part of the clinician's workflow to help achieve better patient outcomes. Actively used by more than 65% of physicians worldwide, MDCalc is the most broadly used medical reference – at the point-of-care – for clinical decision tools and content, and one of only four references used by >50% of US HCPs. These evidence-based tools and content are used by millions of medical professionals globally and support 50+ specialties and cover 200+ patient conditions.

To continue to further accelerate this growth, we are expanding the Life Sciences Business Unit (LSBU) team with a Client Success Manager (CSM) who will play a pivotal role in supporting our pharmaceutical partners and ensuring flawless execution of our campaigns. This is an exceptional opportunity for someone who thrives in a fast-paced, highly collaborative environment and who is excited by the opportunity to build, optimize, and scale a best-in-class client success function, while also helping to build and scale a business that has unparalleled reach to HCPs.

The Role

We're looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you'll guide pharmaceutical brand teams through the full campaign lifecycle - creative development, regulatory review, launch,and performance reporting - ensuring every program delivers on its promise. You'll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients.

The responsibilities of this individual include the following, but are not limited to:

Campaign Management

• Own end-to-end execution of campaigns

• Lead kickoff calls and creative development

• Manage timelines, launch readiness, and campaign delivery

Client Communication

• Serve as the primary point of contact for brand and agency teams

• Ensure alignment on creative direction, campaign expectations, and deliverables

• Build strong client relationships and position MDCalc as a trusted partner

Cross-Functional Collaboration

• Work closely with Sales on renewals, upsells, and performance storytelling

• Partner with Product, Engineering, and AdOps to optimize workflows

• Maintain internal trackers, timelines, and documentation for accurate program management

Team & Process Development

• Contribute to SOPs, templates, onboarding materials, and operational improvements

• Support training and shadowing for new Client Success team members

Your Background

• 3+ years of experience in client success, account management, or pharma agency environments

• Experience managing digital campaigns, workflows, or content development pipelines

• Strong communicator with excellent prioritization and organizational skills

• Proven ability to manage multiple projects in a fast-paced environment

• Proactive, resourceful, and comfortable taking initiative

• Collaborative working style and ability to build strong cross-functional relationships

• Genuine interest in healthcare, life sciences, or technology

Nice to Have's

• Familiarity with MLR review processes

• Experience with HCP marketing, digital media, or life sciences promotional workflows.

• Understanding of NPI-level targeting

What MDCalc offers:

• Ability to make a true difference in medicine: MDCalc is the most broadly used medical reference used by 65% of physicians worldwide.

• Medical, Dental, & Vision coverage, with option to extend to your dependents

• Company-sponsored short-term insurance

• Fully-paid 8 week parental leave, after 6 months of employment

• Company-sponsored 401k, after 3 months of employment

• Unlimited vacation for salaried roles - we trust you to take the time you need

• Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)

• Work from home monthly stipend

• Hybrid work environment with a great team office in Greenwich Village, NYC

• A culture of fun and motivated team members who believe in a greater mission here at MDCalc