Senior Client Success & Strategy Lead

Wilson Sonsini Goodrich & Rosati; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading law firm is seeking a Senior Client Service Manager in Los Angeles, California, to enhance client service excellence. This newly created role involves managing client relationships, developing strategies, and collaborating with various teams to ensure client satisfaction. The ideal candidate will have over 7 years of experience in a law firm and possess strong project management and communication skills. The firm offers a hybrid work schedule, allowing for both remote and in-office work.

Qualifications

• 7+ years of experience in a law firm or professional services.
• Strong relationship-building skills across all organizational levels.
• Proficient in MS Office including PowerPoint, Word, and Excel.

Responsibilities

• Lead and manage select clients with development of engagement goals.
• Analyze market research to identify trends and opportunities.
• Monitor client satisfaction and align with Firm offerings.

Skills

Client relationship management

Project management

Communication skills

Market analysis

Detail-oriented

Tools

Salesforce

MS Office

Job description

A leading law firm is seeking a Senior Client Service Manager in Los Angeles, California, to enhance client service excellence. This newly created role involves managing client relationships, developing strategies, and collaborating with various teams to ensure client satisfaction. The ideal candidate will have over 7 years of experience in a law firm and possess strong project management and communication skills. The firm offers a hybrid work schedule, allowing for both remote and in-office work.