Client Activation & Management Lead

Publicis Groupe ANZ; Los Angeles (CA); Hybrid; USD 75,000 - 103,000; Full time

Job summary

Publicis Groupe ANZ is seeking a Manager, Client Management to activate influencer campaigns for a diverse client portfolio. You will partner with directors, manage day-to-day communications, and ensure campaigns meet objectives.

You will oversee campaign delivery, coordinate with strategy, analytics, performance media, creators and other capabilities; mentor junior team members; maintain client satisfaction through clear communication and timely delivery.

Qualifications

• 5-7 years of experience in client service, account management, or agency roles within media, marketing, or influencer ecosystems.
• Foundational understanding of influencer marketing, branded content, and performance-driven campaigns.
• Excellent communication, organizational, and team management skills.

Responsibilities

• Partner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationships.
• Maintain strong knowledge of assigned agencies and clients.
• Support collection of campaign data and content for client reviews, QBRs, and milestone presentations.
• Oversee campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives.
• Oversee Specialist in managing campaign timeline with precision, using tools such as Monday.com.
• Partner with Influential team members including strategy & analytics, performance media, creator, and other capabilities necessary for each campaign.
• Implement Influential client management processes, tools, and ways of working.
• Oversee Specialist in coordinating monthly billing reconciliation.
• Be a critical listener in client and agency team meetings to identify incremental opportunities within existing accounts.
• Contribute to inputs needed for Commercial Operations to support profitability tracking and financial health of assigned accounts.
• Manage campaign performance with limited creator challenges throughout the process.
• Support the day-to-day management of Specialist in campaign execution.
• Deliver client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through.
• Look for opportunities to lead and mentor Client Management junior team members.
• Deliver professional client correspondence, meeting composure, time management, and interpersonal skills.
• Attend Client Management Department meetings and cross-functional collaboration forums.
• Exemplify professional appearance and presence including on camera in all meetings internal and external

Skills

Client management

Agency experience

Influencer marketing

Campaign coordination

Communication skills

Team leadership

Tools

Monday.com

Job description

Publicis Groupe ANZ is seeking a Manager, Client Management to activate influencer campaigns for a diverse client portfolio. You will partner with directors, manage day-to-day communications, and ensure campaigns meet objectives.

You will oversee campaign delivery, coordinate with strategy, analytics, performance media, creators and other capabilities; mentor junior team members; maintain client satisfaction through clear communication and timely delivery.