Vice President, Client Management

Influential; New York (NY); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Parental and family care leave

Tuition reimbursement

Flexible time off

Job summary

Influential is seeking a Vice President, Client Management to lead client excellence and drive growth opportunities across the client portfolio. You will oversee the Client Management function, ensuring best-in-class creator-led campaigns while strengthening agency partnerships and guiding a high-performing team.

The role requires exceptional leadership, strong organizational navigation, and a client-first mindset rooted in Influential’s VBS model and ways of working.

Qualifications

• 10+ years leading client-focused teams in media/marketing or influencer ecosystems.
• Proven ability to manage multiple clients and partners in complex environments.
• Deep understanding of creator-led content and performance-driven campaigns.
• Excellent communication, organizational, and stakeholder management skills.

Responsibilities

• Serve as senior point of contact for agency leadership and key client stakeholders.
• Lead day-to-day operational teams delivering campaign activations and client support.
• Manage client escalations and coordinate with SVP, Client Management when needed.
• Collaborate with Sales to expand existing client relationships and opportunities.
• Ensure margin delivery and provide regular performance reports to leadership.

Skills

Leadership

Client Management

Influencer Marketing

Strategic Planning

Education

Bachelor's/Master's in Marketing or Business

Tools

Monday.com

Job description

The Vice President, Client Management is a leader responsible for driving client excellence, operational rigor, and helps to identify growth opportunities across Influential’s client portfolio. This role oversees the Client Management function for specific clients, ensuring best-in-class creator-led branded content delivery while strengthening agency partnerships, and managing a team.

The VP reports to the Influential SVP, Client Management lead for their respective agency. Success in this role requires exceptional leadership, strong organizational navigation skills, and a client-first mindset rooted in Influential’s VBS model and ways of working.

Responsibilities

• Serve as a senior point of contact for assigned agency leadership and key client stakeholders, fostering trusted, long-term partnerships
• Maintain deep knowledge of agency clients and teams across respective assigned agency
• Lead day to day operational teams grounded in service and support of campaign activations.
• Manage and resolve client escalations, when necessary raising to the SVP, Client Management lead as appropriate
• Partner with Influential Sales lead to manage existing client relationships and when appropriate assist in expanding client scopes and unlocking net-new client opportunities
• Collaborate with Commercial Operations team to monitor client profitability and ensure financially sound engagements
• Responsible for flawless execution that delivers on the promise of increasing a client’s business through the lens of influencer marketing
• Operational & Team Leadership
• Lead, motivate, and develop a high-performing Client Management team in a fast-paced, matrixed environment
• Responsible for the entire client experience inclusive of managing discipline experts across strategy & analytics, performance media, creator, creative and other capabilities that may be staffed and/or required to satisfy client business objectives
• Ensure consistent adoption of Influential ways of working, client management processes, and tools including Monday.com
• Responsible for margin delivery and weekly, monthly and quarterly reporting to senior leadership and Enablement leads at Influential
• Performance & Client Success
• Monitor and track client performance objectives across all initiatives, ensuring program goals are met or exceeded
• Maintain a client-first mindset, proactively identifying challenges, roadblocks, and opportunities for optimization
• Build client trust by overseeing quality of outputs, communication, and overall portfolio performance
• Talent Development & Culture
• Build employee capabilities in client correspondence, executive presence, meeting composure, self-awareness, and interpersonal effectiveness
• Attend and contribute to Client Management All-Staff meetings
• Stay current on industry trends, creator economy developments, and key client verticals
• Lead by example, professional appearance and presence including on camera in all meetings internal and external

Qualifications

• 10+ years of experience in client leadership, agency management, or related roles within media, marketing, or influencer ecosystems
• Proven experience leading cross-functional teams and navigating complex holding-company environments
• Strong understanding of influencer marketing, creator-led content, and performance-driven campaigns
• Exceptional communication, organizational, and stakeholder management skills
• Demonstrated ability to manage multiple clients, priorities, and partners with focus, resilience, and attention to detail
• Travel required for client and internal meetings
• In-office presence highly recommended at least once per week (distance permitting)

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.