Strategic Customer Success Manager | Growth & Mentorship

Production Partners Inc; Hartford (CT); On-site; USD 102,000 - 151,000; Full time

Benefits offered by this job

Mentorship

Growth opportunities

Generous benefits

Job summary

Production Partners Inc in Hartford, CT is seeking a Customer Success Manager who can read a quarter in trouble and walk in with a plan. Leverage 7+ years of experience to drive ownership, mentorship, and growth in a fast-paced environment.

You will coordinate launches, run discovery calls, qualify leads, and position the company for market success, with a transparent, no-apology approach. This role offers growth, mentorship, and generous benefits.

Qualifications

• Experience reading troubled quarters and creating plans.
• Strong written and spoken communication.
• Experience in customer success or sales support.
• Proven ability to manage multiple initiatives.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations.
• Run discovery calls to uncover budget without asking for it.
• Qualify inbound leads and route them through the sales funnel efficiently.
• Monitor competitor pricing in CT.
• Position the company against competitors with clear value propositions.

Skills

Cross-functional collaboration

Discovery calls

Lead qualification

Active listening

Written communication

Adaptability

Tools

Salesforce Service Cloud

Five9

Job description

Production Partners Inc in Hartford, CT is seeking a Customer Success Manager who can read a quarter in trouble and walk in with a plan. Leverage 7+ years of experience to drive ownership, mentorship, and growth in a fast-paced environment.

You will coordinate launches, run discovery calls, qualify leads, and position the company for market success, with a transparent, no-apology approach. This role offers growth, mentorship, and generous benefits.