Customer Success Manager - Partnerships & Growth (Hybrid)

impact.com; Seattle (WA); Hybride; USD 80 000 - 105 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision insurance

Thursday catered lunch

401(k) and Flexible Spending Accounts

Flexible PTO and Responsible PTO

Therapy sessions covered (mental well‑

RSUs with 3‑year vesting

Coursera access

Parental leave: 26 weeks primary, 13-?

Home office stipend & internet Allow

Résumé du poste

impact.com is hiring a Customer Success Manager on the New Client Success team. You will leverage our software to build stronger, more successful marketing campaigns and guide brands from onboarding to scalable growth.

In this role you’ll partner with brands during early account stages to shape program and partner strategy, balance proactive and reactive duties, and drive performance outcomes while expanding the partner ecosystem.

Qualifications

• 3+ years of experience in affiliate marketing.
• Bachelor's degree or equivalent in Business/Marketing or related field.
• Proven track record of delivering stellar customer support.
• Team player with cross-team collaboration.
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus).
• Initiative, flexible, and detail-oriented.
• Excellent time management and organizational skills.
• Professional communication and problem-solving abilities.

Responsabilités

• Deliver world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your accounts.
• Conduct regular check-ins and relationship-building activities.
• Provide training, product support, and manage feature requests as needed.

Connaissances

Affiliate marketing

Customer success

Communication skills

Time management

Team collaboration

Problem solving

Training and support

Formation

Bachelor's degree or equivalent (Business/Marketing or related field a plus)

Description du poste

impact.com is hiring a Customer Success Manager on the New Client Success team. You will leverage our software to build stronger, more successful marketing campaigns and guide brands from onboarding to scalable growth.

In this role you’ll partner with brands during early account stages to shape program and partner strategy, balance proactive and reactive duties, and drive performance outcomes while expanding the partner ecosystem.