Client Success Manager for Enterprise Clients

Socket.dev; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP is hiring an Account Manager to serve as the frontline for client support, resolving issues and guiding users on ADP technology for clients with 50–999 employees. You will build trust, educate customers, and drive satisfaction in a metrics-driven call center environment.

You will handle a high volume of calls, maintain professional communication, and collaborate with clients to ensure successful outcomes. Overtime may be required during peak seasons.

Qualifications

• You have at least one year of experience in a customer service environment.
• You can work overtime hours during peak seasons.

Responsibilities

• Build relationships with clients using phone, email, and chat to exceed expectations.
• Educate clients on ADP products and services and translate input into improvement recommendations.
• Organize daily schedule to manage a high volume of inbound calls, especially during peak periods.

Skills

Customer service

Job description

ADP is hiring an Account Manager to serve as the frontline for client support, resolving issues and guiding users on ADP technology for clients with 50–999 employees. You will build trust, educate customers, and drive satisfaction in a metrics-driven call center environment.

You will handle a high volume of calls, maintain professional communication, and collaborate with clients to ensure successful outcomes. Overtime may be required during peak seasons.