Client Solutions Associate

Socket.dev; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ADP is hiring an Associate Account Manager to act as the front-line for solving client challenges, answering questions, and training users on ADP technology. You will handle clients with 50–999 employees, building trust and ensuring satisfaction while maintaining a professional, courteous communication style across calls and written messages.

The role emphasizes a metrics-driven call center environment, with a focus on client relationships, timely solutions, and ongoing training as part of

Qualifications

• At least 1 year of customer service experience.
• Willing to work overtime during peak seasons.
• College degree is great but not required.
• Military experience helpful for teamwork, adaptability, organization, and follow-through.

Responsibilities

• Be a Trusted Advisor and Problem Solver.
• Build Relationships with clients via phone, email, and chat.
• Educate and provide recommendations using product knowledge.
• Organize daily schedule to handle a high volume of inbound calls.

Skills

Customer service

Communication

Problem solving

Relationship building

Education

Bachelor's degree not required

Job description

ADP is hiring an Associate Account Manager to act as the front-line for solving client challenges, answering questions, and training users on ADP technology. You will handle clients with 50–999 employees, building trust and ensuring satisfaction while maintaining a professional, courteous communication style across calls and written messages.

The role emphasizes a metrics-driven call center environment, with a focus on client relationships, timely solutions, and ongoing training as part of