Client Success Manager - Fintech Payables

Corpay; Richmond (AL); On-site; USD 65,000 - 95,000; Full time

Job summary

Corpay is seeking an Account Manager to serve as the primary operational partner for Payables clients, delivering proactive, end-to-end support after implementation. You will coordinate with Product, Technology, and Operations to resolve issues, monitor client health, and identify growth opportunities.

Strong Salesforce and data-analysis skills are required in a fast-paced fintech environment. The role emphasizes client advocacy, risk management, and timely communication, with after-hours

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience accepted.
• 3-5 years of relevant experience required.
• Experience in account management, client operations, SaaS, fintech or related fields.
• Experience with B2B payments, accounts payable automation, fintech preferred.
• Experience using Salesforce or comparable CRM and case-management platform.

Responsibilities

• Own end-to-end client ownership, serving as primary contact and driving resolution across cross-functional teams.
• Monitors client health, growth, renewal readiness, and cross-sell opportunities with Relationship Management.
• Partner with Implementation and other teams to ensure smooth go-live and ongoing adoption.
• Manage Salesforce case quality, aging, and closure with clear status updates and next actions.
• Provide after-hours support for major incidents when needed.

Skills

Account management

SaaS experience

Fintech

Salesforce

Data analysis

Communication

Cross-functional

Time management

Risk awareness

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Corpay is seeking an Account Manager to serve as the primary operational partner for Payables clients, delivering proactive, end-to-end support after implementation. You will coordinate with Product, Technology, and Operations to resolve issues, monitor client health, and identify growth opportunities.

Strong Salesforce and data-analysis skills are required in a fast-paced fintech environment. The role emphasizes client advocacy, risk management, and timely communication, with after-hours