Client Account Liaison — Fintech Growth & Support

PowerPay, LLC; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team-centric culture

Job summary

PowerPay is seeking a Client Account Representative to join our growing operations team in Kentucky. You will work closely with our customer operations and sales team to ensure we deliver a positive client experience.

The role emphasizes strong communication, meticulous record-keeping, and a proactive approach to resolving issues. Essential duties include handling inbound/outbound calls, documenting interactions, addressing questions, and acting as the main liaison between clients and internal

Qualifications

• Strong computer, phone and active listening skills.
• Good business acumen.
• Desire to work hard and enjoys a challenge.
• Ability to multitask, prioritize, and manage time effectively.
• Customer focused mentality.
• Detail Oriented.
• Organized.
• Previous experience in loan or mortgage industry helpful.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Inbound and outbound calls to address customers’ questions about products and services.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Acknowledging and resolving customer complaints.
• Act as the primary point of contact for clients and serve as a liaison between internal teams and clients.

Skills

Computer skills

Active listening

Business acumen

Multitasking

Time management

Customer focus

Detail oriented

Organized

Loan/mortgage experience helpful

Job description

PowerPay is seeking a Client Account Representative to join our growing operations team in Kentucky. You will work closely with our customer operations and sales team to ensure we deliver a positive client experience.

The role emphasizes strong communication, meticulous record-keeping, and a proactive approach to resolving issues. Essential duties include handling inbound/outbound calls, documenting interactions, addressing questions, and acting as the main liaison between clients and internal