Strategic Account Manager — Fintech Payments

Corpay; Richmond (VA); Presencial; USD 75.000 - 105.000; Jornada completa

Descripción de la vacante

Corpay is seeking an Account Manager to act as an operational partner for Corpay Payables clients. You will own client issues end-to-end, coordinating with Product, Technology, Risk, and Operations to ensure timely resolution and high client satisfaction.

Responsibilities include proactive health monitoring, renewal support, and cross-functional collaboration to drive adoption and retention across multiple accounts.

Formación

• Bachelor’s degree preferred or equivalent experience.
• 3–5 years of relevant experience required.
• Experience in account management, client operations, or complex customer support.
• Experience in SaaS, fintech, or related fields.
• Experience with B2B payments or commercial card is a plus.

Responsabilidades

• Serve as the primary operational point of contact for assigned clients and own issues through resolution.
• Coordinate with cross-functional teams to drive timely resolutions.
• Maintain clear client communications, track commitments, and confirm closure.
• Lead client calls and service reviews, including renewal preparation.
• Support after-hours escalation for major incidents when needed.

Conocimientos

Account management

Client operations

Fintech

SaaS

CRM experience

Educación

Bachelor’s degree

Herramientas

Salesforce

Descripción del empleo

Account Manager

Summary:

Corpay is recruiting an Account Management role for the Corpay Payables business.Corpay Payables is one of the fastest growing and important divisions of Corpay. We provide companies with a smarter way to track, manage and pay their expenses. Our products eliminate manual and disjointed processes, and deliver digital payments with speed and controls that minimize risk

About the Role:

The Account Manager serves as a primary operational partner and trusted point of contact for Corpay Payables clients. This role is accountable for delivering a consistent, responsive, and proactive client experience after implementation, ensuring that clients receive effective support regardless of whether an issue originates within technology, product, payment processing, supplier operations, financial operations, configuration, policy, or another area of the business.

Account Managers take end-to-end ownership of client needs and problems. Ownership does not end when an issue is transferred to another team. The Account Manager remains responsible for accurately defining the issue, engaging the appropriate internal partners, establishing clear actions and timelines, maintaining client communication, validating the solution, and confirming successful closure. The role must balance strong client advocacy with sound judgment, policy compliance, risk management, and sustainable business solutions.

Shared Core Responsibilities

End-to-End Client Ownership

• Serve as the primary operational point of contact for assigned clients or pooled clients and own every client problem through resolution, regardless of where the issue originates.

• Coordinate across Technical Support, Product, Technology, Supplier and Payment Operations, Financial Operations, Risk, Relationship Management, Implementation, and other teams to drive timely resolution.

• Maintain clear client communications, track commitments, assign owners and due dates, confirm completion, and validate closure with the client.

• Own client escalations through intake, prioritization, internal coordination, status updates, root-cause follow-up, corrective action, and closure confirmation.

• Occasionally provide after-hours support for major client incidents or urgent payment-impacting issues.

Client Health, Retention, and Growth

• Proactively monitor client health and identify emerging risks before they affect satisfaction, payment performance, revenue, or retention.

• Directly support product adoption and payment-value growth while influencing revenue and retention outcomes.

• Identify cross-sell and expansion opportunities in partnership with Relationship Management.

• Support renewal preparation with Relationship Management through account health summaries, service history, open-risk reviews, adoption performance, payment trends, and recommended retention actions.

• Lead regular client calls and service reviews when appropriate and participate in formal Relationship Management business reviews as needed.

Implementation Transition and Client Ramp

• Partner with Implementation before go-live to support readiness, knowledge transfer, configuration understanding, and support-model preparation.

• Assume full ownership after go-live for stabilization, issue resolution, product adoption, payment performance, and ongoing account health.

• Maintain accurate client-specific documentation covering configurations, operating requirements, key contacts, service commitments, known risks, open actions, and support history.

Case Management and Service Discipline

• Own Salesforce case quality, including complete documentation, accurate categorization, timely status updates, aging management, next-action clarity, and closure standards.

• Manage competing priorities across multiple clients and make sound risk-based decisions regarding urgency, escalation, and resource coordination.

• Meet or exceed expectations for first-contact resolution, resolution speed, SLA attainment, client satisfaction, case quality, case aging, product adoption, payment-value growth, and retention-risk management.

Qualifications and Skills

• Bachelor’s degree preferred; equivalent relevant experience accepted.

• Requires 3-5 years of relevant experience.

• Experience in account management, client operations, complex customer support, SaaS, fintech, or related fields, aligned to the experience expectations for each level.

• Experience with B2B payments, accounts payable automation, commercial card, or fintech preferred.

• Experience using Salesforce or a comparable CRM and case-management platform required.

• Solid data-analysis capability required; strong analytical skills preferred.

• Strong written and verbal communication skills, including the ability to translate complex operational, payment, product, and technical issues into clear business language.

• Comfort presenting to senior client leaders and participating in executive-level discussions.

• Ability to manage time effectively, work independently, prioritize multiple client needs, and remain composed in a fast-paced environment.

• Ability to influence cross-functional teams without direct authority and build productive partnerships across the enterprise.

• Strong commitment to data security, confidentiality, risk management, and policy compliance.

About the Company:

Corpay (NYSE: CPAY) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue…19% YoY growth

• $1.1B Free Cash Flow

• 100+ Countries…with US, UK, Brazil contributing 85%+ of revenues

• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

Corpay enjoys global recognition including:

• Forbes Global Growth Champion – Corpay is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World’s Most Innovative Companies – Corpay has made this prestigious list of leading innovative companies 4 years in a row

• S&P 500 – In 2018, Corpay joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Equal OpportunityEmployer:

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.