FinTech Account Manager – Client Success & Operations

Socket.dev; Milwaukee (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays and generous time away

Mental health support

Job summary

Fiserv is seeking an Account Manager to oversee operational relationships for assigned clients, ensuring quality delivery of products and services. You will collaborate with Relationship Managers and cross-functional teams to resolve service delivery needs and to drive client satisfaction and long-term growth.

Responsibilities include serving as the primary contact, monitoring performance, translating client needs into actionable plans, communicating updates, and supporting governance routines.

Qualifications

• 4+ years of experience in account management, client service or relationship support in banking or fintech.
• Experience managing client escalations and service delivery issues across internal teams.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) for client-ready updates.
• Strong written and verbal communication with client contacts and stakeholders.
• Bachelor’s Degree or higher in Finance, Business or related field.

Responsibilities

• Serve as the primary operational contact for assigned clients and coordinate resources.
• Manage client relationships by monitoring service performance and driving issue resolution.
• Partner with Relationship Managers to support client satisfaction and revenue growth.
• Translate client needs into actionable plans with clear owners, timelines and outcomes.
• Communicate service updates and resolution plans to client contacts and internal stakeholders.
• Support governance routines for complex client accounts with meeting prep and progress tracking.
• Use client feedback to propose process improvements that strengthen the client experience.

Skills

Account management

Client service

Relationship management

Microsoft Office

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Fiserv is seeking an Account Manager to oversee operational relationships for assigned clients, ensuring quality delivery of products and services. You will collaborate with Relationship Managers and cross-functional teams to resolve service delivery needs and to drive client satisfaction and long-term growth.

Responsibilities include serving as the primary contact, monitoring performance, translating client needs into actionable plans, communicating updates, and supporting governance routines.