Account Manager

Corpay; San Mateo (CA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan enrollment

Virtual fitness classes

PTO

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay is seeking an Account Manager to serve as the primary client services contact for assigned accounts, supporting retention, satisfaction and issue resolution. This role requires strong technical knowledge and the ability to travel to client sites as needed in a hybrid work environment.

You will manage day-to-day client relationships, coordinate with internal teams, travel to client sites as needed, and help define service delivery strategies that align with contracts and cost components.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 1–2 years of customer service experience.
• Ability to manage time effectively and work independently.
• Excellent written and verbal communication and phone etiquette.
• Comfortable in a fast-paced team environment with multiple projects.
• Self-driven, eager to develop professionally and learn the tools in use.
• Demonstrates leadership and can drive process improvements.
• Acts as a change agent when appropriate.

Responsibilities

• Primary point of contact for day-to-day account support, issue resolution, and research.
• Respond to inbound emails, faxes, calls, and Salesforce cases.
• Develop and execute a client service delivery strategy for assigned clients.
• Conduct regular calls and presentations to review performance and provide training.
• Make decisions on setup and support for clients.
• Prepare and present solutions to retain relationships.
• Use customer feedback to monitor service levels and revenue growth potential.
• Coordinate with internal departments to support the customer base.
• Troubleshoot client‑raised issues to determine root cause.

Skills

Customer service

Communication

Time management

Problem solving

Independent work

Team collaboration

Leadership potential

Change management

Travel willingness

Education

Bachelor's degree or equivalent

Job description

Account Manager

What We Need

CORPAY is currently looking to hire an Account Manager within our Corpay division. This position falls under our Corpay line of business and is located in Brentwood, TN, San Mateo, CA or Beaverton, OR. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Manager is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. A strong level of technical knowledge is needed for this position along with the ability to travel to client sites as needed. You will report directly to the hiring manager and regularly collaborate with other department/teams as needed.

How We Work

As an Account Manager, you will be expected to work in a Hybrid environment. CORPAY will set you up for success by providing:

• Assigned workspace in office and home office setup
• Company-issued equipment
• Formal, hands‑on training

Role Responsibilities

The responsibilities of the role will include:

• Working directly with clients as a primary point of contact for day to day account support, problem resolution, technical clarity, research and analysis
• Responding to inbound emails, fax, and phone calls, and Salesforce cases
• Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components
• Conducting regularly scheduled calls, presentations to review business performance, including training and education
• Making decisions regarding the set up and support of the clients assigned to their care
• Preparing and presenting solutions in advance to retain relationships
• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
• Effectively interacting with internal departments to support customer base
• Trouble‑shooting of client‑raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.

Qualifications & Skills

• Bachelor's degree preferred; equivalent work experience required.
• One to two years' work experience with customer servicing responsibility.
• Must be able to manage time effectively and work independently without direct supervision
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast‑paced team environment while effectively managing multiple projects
• Self‑driven to develop professionally, improve performance, and understand the tools in place and maximize their use.
• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential.
• Serves as key contributor in developing and testing new processes and procedures that enhance the users experience.
• Acts as change agent as appropriate.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company‑wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company‑wide contests and prizes

Equal Opportunity/Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.