Client Success Manager (Evenings) - Growth & Retention

360clean of Myrtle Beach - 8127; North Myrtle Beach (SC); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Gas stipend

Performance bonus opportunities

Paid time off

Flexible schedule

Training & development

Free uniforms

Advancement opportunities

Vision insurance

Dental insurance

Job summary

360clean is seeking an Account Manager in the North Myrtle Beach area to oversee day-to-day client service, ensure satisfaction, and uphold quality across assigned accounts.

You will serve as the primary contact, supervise staffing and inspections, and support onboarding and growth initiatives while working a flexible evening schedule to match client needs. Strong communication and organization are essential.

Qualifications

• 2+ years of experience in account management, operations, or service industries.
• Strong communication and relationship-building skills.
• Highly organized with the ability to manage multiple accounts and priorities.
• Problem-solver with a proactive and solutions-oriented mindset.
• Ability to work evening hours consistently.
• Experience in janitorial, facilities management, or service industry preferred but not required.

Responsibilities

• Serve as the primary contact for all assigned client accounts.
• Build and maintain strong client relationships through regular communication and site visits.
• Conduct routine quality control inspections during evening service hours.
• Address and resolve client concerns within a timely manner.
• Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup.
• Manage and support cleaning staff and subcontractors across assigned accounts.
• Assist with recruiting, interviewing, and onboarding of new cleaners as needed.
• Ensure proper staffing coverage for all scheduled services.
• Monitor service performance and implement improvements where needed.
• Maintain accurate documentation of inspections, client interactions, and service updates.
• Support monthly and quarterly client meetings and reporting.
• Collaborate with leadership on operational improvements and account growth opportunities.

Skills

Account management

Communication

Organization

Problem-solving

Evening hours

Client relations

Job description

360clean is seeking an Account Manager in the North Myrtle Beach area to oversee day-to-day client service, ensure satisfaction, and uphold quality across assigned accounts.

You will serve as the primary contact, supervise staffing and inspections, and support onboarding and growth initiatives while working a flexible evening schedule to match client needs. Strong communication and organization are essential.