Account Manager

360clean | Complete Facility Care; North Myrtle Beach (SC); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

360clean is seeking an Account Manager in North Myrtle Beach, SC to oversee day-to-day operations, maintain client satisfaction, and ensure service quality across assigned accounts. You will act as the primary contact for customers, coordinate onboarding, and support staffing and inspections to drive client retention and growth.

The role requires a flexible schedule with evening hours and offers a competitive salary, 401(k), health options, and opportunities for advancement.

Qualifications

• 2+ years of experience in account management, operations, or service-based industries.
• Strong communication and relationship-building skills.
• Highly organized with the ability to manage multiple accounts and priorities.
• Proactive problem-solving mindset with a solutions focus.
• Ability to work evening hours consistently.
• Experience in janitorial, facilities management, or service industry is preferred but not required.

Responsibilities

• Serve as the primary point of contact for all assigned client accounts.
• Build and maintain strong client relationships through regular communication and site visits.
• Conduct routine quality control inspections during evening service hours.
• Address and resolve client concerns in a timely manner.
• Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup.
• Manage and support cleaning staff and subcontractors across assigned accounts.
• Assist with recruiting, interviewing, and onboarding of new cleaners as needed.
• Ensure proper staffing coverage for all scheduled services.
• Monitor service performance and implement improvements where needed.
• Maintain accurate documentation of inspections, client interactions, and service updates.
• Support monthly and quarterly client meetings and reporting.
• Collaborate with leadership on operational improvements and account growth opportunities.

Skills

Account management

Operations management

Communication

Organization

Problem solving

Evening hours availability

Facility/Janitorial experience

Education

High school diploma or equivalent

Job description

Position Overview

The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Title: Account Manager

Location: North/ Myrtle Beach SC

Company: 360clean

Position Overview

The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.

Schedule

This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.

Key Responsibilities

• Serve as the primary point of contact for all assigned client accounts
• Build and maintain strong client relationships through regular communication and site visits
• Conduct routine quality control inspections during evening service hours
• Address and resolve client concerns within a timely manner
• Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
• Manage and support cleaning staff and subcontractors across assigned accounts
• Assist with recruiting, interviewing, and onboarding of new cleaners as needed
• Ensure proper staffing coverage for all scheduled services
• Monitor service performance and implement improvements where needed
• Maintain accurate documentation of inspections, client interactions, and service updates
• Support monthly and quarterly client meetings and reporting
• Collaborate with leadership on operational improvements and account growth opportunities

Qualifications

• 2+ years of experience in account management, operations, or service-based industries
• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple accounts and priorities
• Problem-solver with a proactive and solutions-oriented mindset
• Ability to work evening hours consistently
• Experience in janitorial, facilities management, or service industry preferred but not required

Compensation & Benefits

• Salary: $40,000 – $47,000 annually
• Health insurance included
• Gas stipend provided
• Performance-based bonus opportunities
• Eligibility for expanded benefits package after 6-9 months
• Growth opportunities within a rapidly expanding multi-market organization

What Success Looks Like

• High client retention and satisfaction across all assigned accounts
• Consistent service quality with minimal issues or complaints
• Strong team stability and staffing coverage
• Proactive communication and ownership of all assigned accounts

Why Join Us

At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.

Compensation: $40,000.00 - $47,000.00 per year

At 360clean, we take great pride in building a culture that embraces everyone like family. Our franchisees are looking for reliable and trustworthy individuals who take pride in their work. If this sounds like you, a career with an independently owned and operated 360clean franchise could be a great fit for you.